Tim Hortons — Restaurant in West Branch Township

Shame on Tim Horton for having such management running their stores

This place is totally disorganized.

Enter at your own risk. Manager Dawnette was totally unprofessional, she threatened us to leave the store or will call the police on us.

We placed an order for 6 sandwiches , 6 bags of ships and 5 soups with 4 drinks.

We kept waiting and waiting with no one around.

One worker asking the other workers for help... the other one said...I am leaving...I am leaving. Still waiting for our order, the worker who is behind the counter tells the others I need help, I can’t handle this any more. Seemed overwhelmed throwing things around. I can’t blame him, the manager is no where to be found and definitely short staff.

After a long wait and not getting anywhere, I asked if our order is ready, they had no idea. All orders coming from the drive thru are moving and we are still waiting.

They messed up our order, didn’t get what we asked for...ordered a grilled cheese, and got chicken...asked for broccoli soup...got chicken noodle. Needed crackers, but they had none. Needed a spoon, didn’t have. Still waiting for the 6 bags of chips none with the order. I asked if we can have the chips, and the manager said she is baging it.

We had to keep going back to counter asking for the rest of our order then the worker through the bags of chips at me. I counted them and they were four, I told her we ordered 6. Then she told me I gave you 6. I told her please count them they are 4.

Finally I asked to talk to the manager to explain how long we have been waiting and how our order is messed up.

Then the manger, Dawnette tells me I will give you a refund and leave the store or I am calling the police.

We have been to many Tim Horton stores never been treated like this one, EVER!!!

Shame on Tim Horton for having such management running...

I was there on Sunday August 13th 2023 at 12:20:45. I am not sure what position Kaylynn is in but she should be FIRED! I waited 25 min for a TAKE 10. For those who don't know.. it's a box of coffee that serves 10 and served with 10 small cups lids and condiments. I worked for Tim Hortons for 4 1/2 years. I know things get busy. But when waiting by the counter and over hear the 45 year old guy pouring coffee in drive thru come to front counter and say to the guy waiting for it to stop to finish my order. He replied" Fu@k him I am taking it!" At that point I lost it and let him know I knew this job and what he said. A customer who ordered after I did came up and stated that I HAD BEEN waiting a long time for my order. Then Kaylynn defends the employee, starts coming at me with a smart mouth and tells me to get out without my product. I stood there waiting for my stuff as she supposedly called the cops on me. Sara the sweetheart at the front counter apologized for her and for my wait and helped fix the issue. She finished my order and sent me on my way. She was very apologetic and felt really embarrassed by kaylynn's actions. Kaylynn sat in the back on the phone supposedly calling the cops and yelling from the back for me to get get out. I will say this never again will I go there unless Kaylynn is fired and Sara...

I’m giving this location 2/5 stars ONLY because the coffee and donuts were delicious (despite the fact that our 3 donuts were placed chocolate down resulting in almost all the chocolate sticking to the bag and coming off). However, the laughable “customer service” we received was deplorable and ridiculous and was the result of complete laziness on behalf of the workers. When we got our coffees my mom asked if we could have dome lids. The woman sighed and said “next time tell us you want dome lids at the speaker so we don’t waste time.” It literally takes 5 seconds to put a lid on and it took her more time to complain about it than to just do it. My mom obviously knows she was supposed to say it at the speaker but forgot, so this worker was reprimanding her for forgetting. No one was even behind us in line or inside when she said this to us. My mom said “you won’t have to worry about the next time because we won’t be back since you don’t even know how to put donuts in a sack.” We were already in the middle of eating our donuts and she saw that, and asked us if we want new ones. My mom said yes. Another lady came back a couple of minutes later and said can we have the other ones back, and at that point we...