Nothing Bundt Cakes — Restaurant in West Caldwell

The cakes at this location are excellent, but my experience with the customer service left much to be desired. During my visit, I noticed a clear difference in how I was treated compared to other customers.

When I arrived, I opened the door and was not greeted with a smile or a friendly demeanor by the staff. The interaction I had about picking up my order and placing a custom order felt curt and lacked the warmth I would expect in a customer service setting. As I tried to finalize my custom order, the tone of the interaction felt uninviting and unhelpful.

In contrast, I observed the staff engaging with other customers who entered after me. They were greeted warmly with smiles and friendly conversation, including discussions about new flavors upcoming events qnd a supposed randomized survey to receive free/promotional items. Unfortunately, I did not receive that level of attention or courtesy during my visit.

I do not write this review lightly or from a place of misunderstanding or insecurities . As someone who values fairness and respect, I believe customer service should be consistent for all patrons, regardless of any preconceived notions or assumptions. I am able to read social cues and know when im not treated unfairly

While the cakes are great, this experience left a negative impression, and I am unlikely to return. I hope this feedback encourages the staff to provide more equitable and welcoming service to...

Today, being my child's birthday, we went to get Bundt cakes. He had one for a friend's birthday and loved it, so we thought, "Why not?" My entire family placed pick-up orders of cakes they would like (to try) since we found a BOGO coupon online.

When my wife and I walked in to get the orders, the lady at the register said that the promotional code was supposed to be one per person. We kindly told her we knew, and that was why it was that way. Each member signed up with their own email and phone number to get the promotion. When we got home to eat them (after dinner), we realized the order was incorrect.

What read 2 Confetti cakes was actually 2 Reeses cakes. (See the attached photo). Between the remark upon picking up the order and the messing up of the (birthday boys) order; it is safe to say I am 100% over this location & and franchise, honestly. First impressions, especially in businesses, make a HUGE impact.

PLEASE do better by your...

My 1st time here as I heard about it from my sister in North Carolina so when I drive by I had to stop in. I was greeted by a very friendly young lady who was so knowledgeable in all the different flavors and as a novice myself she helped me to decide on the pumpkin spice ( limited edition) and the strawberry bundle cake! They were very good ,and just enough for one person. I don't like very sweet icing so I didn't eat much of the icing but the cakes were delicious 😋 will definitely...