Rincon Azteca Authentic Mexican Restaurant — Restaurant in West Caldwell

We decided to give this place a chance. The food was delivered a little later than estimated (not a big deal). Three of the orders did not arrive as ordered and were not edible. When I called to share our concerns I was treated with complete disrespect. I spoke with a woman who all but called me a liar telling me that the orders were prepared correctly even though the items were sitting in front of me improperly prepared. After much arguing she agreed to refund me for the three items and proceeded to hang up on me while I was thanking her for her time.

My main complaint was two of the children's items were extremely under cooked and covered with sauce when I specifically ordered them plain. The children's meals were uneatable and I simply wanted a refund for those two items ($16).

Ten minutes later I received a call from the manager who continued to respectfully call me a liar and informed me she can only refund me a maximum of $10. After speaking with her for quite some time she checked with the owner who stood by her manger’s position. I have never had this type of experience at any retail or restaurant and can not believe a new business would be willing to lose a customer over $6.

I will never give them my business again based on how I was treated.

UPDATE: I just checked my credit card and the $10 has still not...

Ordered a chicken burrito, steak burrito and an order of chicken tostadas. All three were very fresh and great. From the time I ordered it online from BeyondMenu, the food arrived exactly 30 minutes later. Very fast. Very pleased with this place and I will be ordering from here more often. The only thing that I may suggest is to ask for more hot sauce. Between all three things that I ordered, we were only given one tiny cup of green sauce and one red sauce. That’s not even a complaint, I will just ask for more next time. Keep up the good work!

Good Luck! Mark...

I've been here three times now. Everything is delicious. I would recommend trying some of the specialties on the menu. The burrito or quesadilla is ok, but you can get those anywhere. My favorite two dishes so far are the pozole and the chuleta, but it's honestly hard to pick. Mixed nachos were also very good. Had all three meats, and put together in layers, so you never get any chips without toppings. Don't forget to get the horchata or real fruit milkshakes to drink with your meal. Very refreshing compared to a soda, and made...