Burger King — Restaurant in West Chicago Township

I went to the store for a purchase, as I have frequently . The general manager Claudia Galan serviced me directly and would not allow me to use the restroom. I’ve been to this location several times and have never had to use the restroom services but this experience was embarrassing and insulting. She began speaking Spanish in front of me with other workers and delayed my entry to the restroom causing me to almost cry and wet myself. This was the most humiliating experience I have ever had. I’m not sure what her power trip was regarding this but this is surely no way to treat your repeat customers. It’s also not appropriate to speak other languages in front of customers while they are in vulnerable distressing situations and requiring help. I was shocked that she was so rude about the whole ordeal after I had just made a purchase with her directly and after she has seen me several times. I wouldn’t wish that...

This is my fifth time witnessing employee abuse from a manager it was uncalled for and I couldn't take it any longer can I ask to speak to the manager her name was Rosalinda I asked her why was language towards that employee call for she she told me my business left to the back I started yelling again this shouldn't be done so I told a young lady what was her name and if she was always like that she answered Yes she very mean and lots of employees left because of her abusive behavior and has been reported I asked for a number or name of another manager but she said Frankie but that he won't do anything and the older man started crying leaving his Job in the back I was so shocked how can this be allowed verbal abuse and a manager yelling her head off towards employees this woman needs to get fired and I'm trying to get help to report this anger Manager Rosalinda Injustice for...

Says online that the drive thru is open until 1am. Finished my work shift, was super hungry, and looked up open restaurants on my route home. Was stoked that this BK said it was open! We pulled into the drive thru at 12:30. No one greeted us. Pulled up to the first window (maybe the sensor was broken?) but when we got there the attendant saw us, but walked away without acknowledging us. We have the app, so we decided to put our order in online. The order went through, accepted our payment, and said "will be ready for pick-up shortly! Just let the attendant know you have an online order" so we looped around the building, pulled up to the window again. . This time the attendant was there changing a garbage bag. We waved to her to show her our online order was ready for pick up. She just looked up at us, shook her head, and walked away. Extremely disappointed (and...