Chop Shop — Restaurant in West Chicago Township

I had the worst experience at this location who participated in the 2000s Chicago bar crawl on September 20th. It was my birthday. The entire event was unorganized, unprepared, understaffed, and did NOT live up to the expectations. Though I understand chop shop did not “host” the entire bar crawl, they were the final stop of the night, the stop where the performance was supposed to take place, and to my knowledge, the security team is not in affiliation with bar crawl nation, rather chop shop security. The show was supposed to include free drinks along with spinning for prizes and photo opportunities. We arrived an hour before the show was supposed to begin (6pm, we showed up at 5:15) it was so busy, they couldn’t even serve everyone at the bar, people were unable to get the “free drinks” that came with the “VIP” experience. They also had atleast 50+ people outside, unable to get in, with VIP wristbands because there was no space for them. The event was over sold. The person at the door didn’t even check IDS as he said “you all have been crawling, if you havnt been checked this far that’s not my fault” .. once we finally make our way to the balcony (me and a group of 6) we have decent view of the stage while being cautious of the people around us. The show doesn’t start at 6pm. It is now 6:30, an a random lady, drunk, shoves her way past my friends, and other people in the area. I tap her shoulder to ask her if she had a group with her, as she shows up SO late and then pushes her way in. She was extremely intoxicated (atleast someone got served) spilling her drink on guests, yelling in peoples faces we even at one point got tired of fighting and asked her to just turn around, enjoy the show and to leave us alone. Again, i was celebrating my birthday, had tickets for MONTHS, and just wanted to enjoy the show. Once I realized she was getting too hot, I walked away from my group to find security. Security asked me where this lady was, tried asking her to leave, and she began telling these “security guards” that she refused to leave unless we were told to leave as well. After us all being brought downstairs, missing the show. She was allowed back up, assuming back to the balcony where she probably pushed through more people. Security allowed this behavior from others as well as they said “everyone is drunk we can’t help that” so now it’s acceptable to allow people who are way too drunk to be respectful into the show?? Isn’t it YOUR job as security to have the safety of all the attending parties in mind? We ended up leaving despite them telling us to “go back up and stay away from the lady” at that point. The show was nearing over, he only performed 3 songs, we wouldn’t have a spot back up there * unless we pushed through crowds of people like this women did. 0/10. Will be calling Monday morning. The...

I’ve been going to bass shows at Chop Shop for years, and it has always been a great environment with lots of room to dance, friendly vibes, and great production. Until recently. There seem to be a few new security changes, and some new staff that I haven’t seen before. I always have had a good relationship with security previously, as I am a respectful veteran in the scene. I have never been kicked out of an event prior to Feb 9th at Kursa, Resonant Language, and Chez, when I went to the bathroom with my friend on our way to try to leave the venue towards the end of the show. We went to share the same stall, as all of the other stalls were full, and this was a regular occurrence throughout the evening in the ladies room. I was screamed at and grabbed by someone in plain clothes standing in line that told me I couldn’t go into the stall with my friend, with no explanation. She did not identify herself as security, or ask me to wait for the next stall before laying hands on me and attempting to force me out of the bathroom. She dug her nails into me and bruised my arms, and I pushed her off of me and closed the stall only to have her return with a large male security guard to escort me out of the venue. I was genuinely confused the entire time about what I had done to provoke this person, but she was clearly on some sort of power trip and in berserk mode. Everyone who witnessed the incident was appalled at the use of unnecessary force, and also agreed that I didn’t do anything wrong. She continued to drag me through the whole venue when I just asked her to let me go, and agreed that I would just leave peacefully. A few friends with me proceeded to go in and ask other security why she was allowed to handle me like that, if she was even security, and what her name was. They said her name was Sarah, and they agreed that I did nothing wrong, and to apologize for the way I was treated, but there was nothing they could do because she was their boss? I called Chop Shop to try to speak to security management, they took my information, and said they would return my call when their security manager came back into town. I never got a call back. Very disappointed at the way this was handled, and unfortunately it is safe to say I will not be...

My boyfriend and I are very passive people, I’ve never left a bad review, we’re the type of people who wouldn’t send back the wrong dish.

I have never had such an awful experience. First, I received zero clarification regarding how concert entry works when you make a reservation. I made a reservation anyways because it was going to be cold and rainy. We get there, and a girl who I assumed to be the bar tender took our order. We got drinks and an appetizer. A waitress then came upstairs, we were told shed be our waitress when we were being seated, and for the near hour and a half we were there, she did not come to our table a single time, but went to literally every other table multiple times. We wanted more drinks and an entree, but not a single person acknowledged us. Finally we gave up on ordering as another girl happened to come to refill our water but we told her we just wanted our check. So the waitress finally comes to our table, she gave us our check without acknowledging us. I had kind of heard her happily describe earlier to other patrons what to do after dinner/before the concert. I tried asking her, and she brushed me off, and without even looking in our direction, told us just to go downstairs and there’d be a bunch of people to tell us what to do. And then she immediately went back to being super friendly to the other tables around us. We go downstairs, ask what to do, and they say since we “gave up” our table, we had to go to the back of the line outside. It was so upsetting because everyone was so misleading and not only had we been there for an hour and a half, we were the first ones there. We would’ve stayed at our table if 1. our waitress even took our actual order, and 2. if we weren’t literally told just to go downstairs? The whole experience was so upsetting, and to top it off, the drinks were literally only half full.

I’m editing this to respond to the company’s reply to my review

Please refrain from adding your no effort - copy and paste apologies to your multiple negative reviews. It only adds insult to injury. You clearly have no desire to make up for your awful treatment towards us, or do anything to prevent it in the...