Skinny Piggy Bakery — Restaurant in West Chicago Township

We came in for a family get-together and were very disappointed. We have a "Chicago's Best" night and saw the advertisement for the S'mores offered at the bakery. We had every intention of getting coffee and two platters for 6-8 people that came from all around the area. What a waste.

When we arrived at 4pm, nobody was at the register or in the front to greet us. We stood around for a solid few minutes before someone helped us. When we were helped, the employee told us they were out of S'mores and making more at the time. We were told they weren't "set" yet. It's 4pm, remember, and they close at 6pm. We made our minor complaints, but the employee was unhelpful and generally unapologetic. She shrugged and said "sorry," for not having their most advertised item.

They was very little in terms of an apology or helpful advice. I asked how long it would take to set and got no answer from the girl at the store, meaning they had none and lied to us. I asked that question 2 times and never got an answer... Sure thing.

This place was an unfortunate waste of time for a family outing. I hope others don't make the same mistake on their own Saturday afternoon.

Edit: after hearing from management I felt that I could understand bad timing and an unfortunate event. That said, I still have trouble wrapping my head around a bakery, with an item that takes time to set, not being more proactive with those items. They may have been busy before we came in but we were the only patrons in the store for over 20 minutes and nobody came in during our visit but us.

I've improved the rating thanks to the reply, but I still think that thought needs to be put into having items available (we would have been happy to have 1 tray and other items) versus totally...

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