Quan Nem Ninh Hoa — Restaurant in West Covina

This is just a review on the Pork Spring roll (Nem Cuon), Egg Rolls, Banh Xeo, Thai Tea and Chicken Rice Dish. I have not had a chance to try other things on their menu, but I have come back quite a few times just for the Spring Roll and Egg Rolls itself cause, my gosh, they are delicious.

I actually found this restaurant on DoorDash and decided to give it a shot. I ordered the Pork Spring Roll, egg rolls and Banh Xeo for my first trip here. The sauce and the spring roll itself was absolutely delicious. The Banh Xeo however, was not balanced with the contents. It had way to many vegetables vs Shrimp and meat. I would most likely just give it another shot jus to see if this is consistent. The Egg Rolls are also absolutely delicious. They are different from what I've had before and come with lettuce to wrap it.

Everytime after I've ordered the spring rolls and egg rolls again, but decided to try other things in between. I ordered the Chicken Rice Dish that comes with an egg roll and fish sauce. Right off the bat, what made the dish disappointing, even though it was delicious was that they forgot my egg roll. The rice also wasn't broken rice which is usually a norm for Vietnamese rice dishes but that wasn't as big of a deal as missing a portion of my dish.

Overally, the spring rolls, the sauce for the spring rolls and the egg rolls definitely won my heart over and I will definitely come back more times just...

Place is still busy even with Haven City Market- West Covina in the same plaza. I come here with family to get their banh hoi chao tom ($14.95), nem nuong cuon ($12.50), banh canh tom ($14.50), and com chien.

A lot of people get the nem nuong cuon ($12.50) which is fresh spring rolls with grilled pork patties with lettuce, rolled fried egg roll, and herbs. It comes with a bright orange shrimp paste based dipping sauce. The banh canh tom is like a thick shrimp based soup with thick udon-like noodles with bits of whole shrimp, cilantro, green onions, and fried onions. The banh hoi is ground shrimp paste wrapped around a sugarcane and served on top of super thin woven vermicelli noodles cut into squares. You grab a piece of the square noodle with a slice of shrimp paste and bits of the green onion oil and put it inside one of the lettuce with bits of pickled vegetables, herbs, and cucumbers and dip it into the fish sauce. The com chien is fried rice with Chinese sausage and shrimp. All of them are pretty good and are a good portion to share for two people.

The banh canh and banh hoi are hard to find in other Vietnamese restaurants so I usually get them here rather than drive out to Garden Grove/Westminister area.

They also do catering. They have a good amount of seating and parking can get packed....

I ordered 4 spring rolls through the Caviar app, which was listed on the restaurant's Google Maps page. When I arrived 15 minutes later to pick up my order, the manager informed me that they are not associated with Caviar and refused to give me my order, telling me to contact Caviar instead.

I explained that I had already paid through the app and provided my phone number and credit card details. However, the manager insisted that it wasn't her responsibility since she doesn't get paid through Caviar, and claimed it was my responsibility to check before ordering. Her attitude was very unprofessional and dismissive.

To make matters worse, the manager showed zero willingness to help or even apologize. Instead, she repeatedly said, "It's not my responsibility and I don't get paid for it."

Thankfully, the cashier was able to match my phone number and card with the order, but the manager’s dismissive and unprofessional attitude was infuriating.

This experience has completely soured my perception of this restaurant. If this is how they treat their customers, I will never return, and I strongly advise others to think twice before doing business with them. This manager needs to take responsibility and seriously overhaul their...