Chipotle Mexican Grill — Restaurant in West Hartford

Food pictured is from the Southington, CT location but this review is specific to the West Hartford (Corbin’s Corner) location.

After a horrible experience at a sit down restaurant and ultimately leaving without having dinner I visited the Southington, CT Chipotle to get a meal to go (Chicken Bowl). I then drive back home 6.8 miles, got inside, sat at the dining table and went to eat my meal. First bite and found the chicken was burned; it even smelled burned.

Tried calling the West Hartford (Corbin’s Corner) location to see if they would remake it so I didn’t waste a trip but couldn’t get anyone on the phone so just decide to take a chance and drive down; figured since all Chipotle locations are corporate owned that they would just remake it and all would be good.

Well…. Got to the Corbin’s Corner location 2.6 miles from my house and asked if they could remake it. The employee grabbed the shift lead / manager (not sure what her title was). She said they couldn’t because I didn’t order from their store and that it wasn’t an online order pickup. Flabbergasted I stated that they are all corporate owned so why is it an issue? Chipotle as a company has my money and the store isn’t franchised so made no sense. The employees even confirmed the store is corporate owned and the girl I was speaking with even confirmed (in shock) that the food was burned and smelled burned. She contacted her AP (I believe she called it) and they said they couldn’t not remake it. Needless to say I wasn’t happy and was very confused. The girl then said she could remake it if I wanted to pay for it or I could leave her a $10 tip and she’d override the food at the register…. YES she would remake my food if I have her a $10 tip but wouldn’t remake it if I didn’t… Basically was bribed / extorted.

I reached out to Chipotle customer support and requested a callback from a corporate employee. I was told in the email as you can see that if a manager decided to call me they would… Well excuse me…. Guess Chipotle is doing so great they could care less about any customer services issue.

I won’t...

Dirty beyond belief. I love Chipotle. Love it so much that a Moe's is down the street from me and I wanted to make signs and stand outside and on the signs it would say " Chipotle is better. " Ingredients for sure and taste. It was around 6 p.m. on Sunday and I was hungry. I decided to stop at this Chipotle and I went up to the counter and the nice tall person asked what I wanted so I said a burrito. Every time I get a burrito I watch them make it but this time was crazy. The workers stood there at their station even when they had no one but the counter was dirty disgusting. I was even concerned my burrito might be slid and mix with the food particles from previous food orders. I could not believe how dirty it was. The people seemed nice to me but just working a job. Seemed no one cared about how things appeared. As I paid and walked out I looked around at the tables and food wa smeared all over the place. It's as if there was a food fight in there earlier. The drink bar was gross too. The beverage area with their fountain style drinks were like empty. I then had to go to the bathroom. I was going to take pictures but left my phone in the car. It was that bad the bathroom. It's like no one cleaned it all day or days. Paper everywhere and as if Dirty Dianna was dancing in there. At least her energy. I get that people are busy but as a previous Store Manager this would not be acceptable. If I owned this spot I would be very concerned. I wouldn't want to sit and eat in fear of sitting on food or touching it by just placing my arm on the table. Everyone I dealt with was nice but it wasn't that busy. There was time to clean. Sometimes when we stop caring we stop taking care of the environment around us. I hope that things can return to how it use to be when it was clean. My burrito was really...

If you desire to be disregarded, endure a wait for your food, which was intended to be prepared thirty minutes prior, and encounter a group of employees exhibiting poor attitudes, then this Chipotle location may be suitable for you. I have visited this establishment three times and have consistently encountered the same circumstances. I kindly request that the manager of this location provide your staff with additional training in the appropriate worker-to-customer etiquette. This training would be beneficial for you, your employees, and future customers.

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In addition to the previous negative review, I am compelled to express my dissatisfaction once more after attempting to give this establishment another chance. Unfortunately, the experience was still as poor, if not worse, than before.

Upon ordering through the mobile application, I received a printed order confirmation with all the expected ingredients on the provided bowl. However, upon receiving my order, I discovered that the bowl contained only chicken, missing the steak, lettuce, sour cream, cheese, salsa, and other components. This oversight occurred even after I had already begun my workday, which significantly disrupted my schedule and mood.

The persistent poor service at this specific location has been a recurring issue for months, as evidenced by the numerous negative reviews available. It is imperative that management takes immediate action to address this problem. The lack of attention to this matter by corporate headquarters is unacceptable.

DO SOMETHING...