Culver's — Restaurant in West Jordan

8/30/2025 Update: Culver’s,

We’re done. I can’t keep living like this. Every time I pull up to curbside//drive thru it feels like a bad relationship. I check in, I wait, I believe in you… only to walk inside and find my food sitting on the counter like a love letter you forgot to send.

Today was the breaking point. I went through the drive-thru, paid, parked in your “special spot.” Ten minutes go by, two cars get served before me. I finally walk in, and you tell me my concretes had already “gone out.” Really? Unless my car suddenly became invisible, they didn’t. And then, like the saddest twist in a rom-com, there they were—my concretes, melting on the counter like my last ounce of patience.

You’ve told me so many times you’d fix this. You never did. I don’t want melted apologies, I want a working process. I deserve hot food, cold concretes, and at least the decency of not being gaslit about where my ice cream went.

And please, don’t reply to this review with the canned “our guest satisfaction is our top priority and we are always striving for a 5 star worthy experience… please email us so we can further assist you.” I’ve already done that. I never asked for coupons or freebies. I only asked that the process get fixed so people wouldn’t deal with the same thing. Apparently based on other reviews I'm not the only one.

But thank you for the free chicken sandwich coupon for the "inconvenience" of misplacing my concretes...I guess they felt an appropriate value of my 15 min.

So this is goodbye. Keep your lukewarm promises and sad, melty concretes.

Sincerely, Just another ex

6/1/2024 Update: Last several times using "curd side" since most recent update, I have had to go inside to see food sitting under the heat lamp. Today I went in after waiting 10 min for 2 concrete. Went inside and see them sitting in the tray. They proceeded to hand them to me, and I noticed they were runny (melted), and asked them to remake... They were resistant at first...

My husband and I wanted to try Culvers' new CurderBurger. The screen in the drive-through showed one Curderburger meal, despite me ordering two. I corrected thier mistake and picked up the food. Naively assuming the order would be correct, I drove home, only to realize that both of our burgers were wrong. They were both double deluxe cheeseburgers.

My husband called them to see if they would rectify the mistake. He spoke with the manager, who was argumentative about the situation and blamed it on me, saying I ordered and was rung up for the double delux burgers. At no point did he ask how he could resolve the issue. My husband had to ask how we could fix it. The manager said we could bring the deluxe burgers in, they could throw them away, and we could get the CurderBurgers. He said they would be ready by the time my husband got there. His tone was annoyed and inhospitable.

My husband drove back to Culvers and the brought in the entirety of the wrong order, which was thrown in the garbage by staff. Despite the manager saying the burgers would be ready, he had to wait for them to be made. When they were finally done, the manager bagged them up, came out and handed him the bag, saying that he listened to the recording, and again insinuated that I am a liar. He said I ordered a "normal" burger and listed the ingredients, which I definitely did NOT do. Instead of argue with this guy, my husband dropped it. As he went to leave, he noticed our fries weren't in the bag. The manager hastily put the fries in the bag, obviously not caring that they spilled all throughout the bag.

Long story short, management of this location did the bare minimum to accommodate to fixing thier mistake. Whether the customer is wrong or right shouldn't matter. The manager was disrespectful, and to put the cherry on top, the burgers weren't even that good. We will NOT be going back to...

Are Culver’s order takers on commission? I just paid over $3 (with tax) extra on my order at the drive-thru in West Jordan. I ordered a regular butter burger with everything but cheese, and an order of onion rings. I told the guy I needed fry sauce, too. Since two fry sauces showed up on the menu board for about one second after he told me to pull forward, when I got to the window I told him he charged me for two but I only need one. (I still think it’s ridiculous they charge you 25 cents for fry sauce, especially since many times they forget to put it in the bag anyway.) The reason I’m not happy? The guy still ended up charging me for 2 fry sauces, as well as 40 cents for “everything” which included things he decided “everything” included (no free onions or pickles were included, but an extra charge for a tomato and something else was). And to top it all off, he sold me a double burger, which is $2.20 for an extra patty I didn’t order. I never even said the word double. Culver’s food is good, but the service is usually lacking, especially this time. Probably not going back for a very long time. In case anyone from Culver’s reads this and cares, the server listed on my receipt was named...