Starbucks — Restaurant in West Melbourne

Absolutely horrible service. Ordered a matcha latte with matcha foam on the side (just to be clear I pay for the matcha foam it is not part of the drink which is fine) but they told me that they couldn’t put on the side for me no more. When I tried to explain it’s no difference then ordering a coffee with cream and sugar on the side what’s the difference. I am paying for the matcha foam and if I don’t want it on top until I get home that is my business. I get it if it was a part of the drink but it’s not. They stated that corporate doesn’t allow it. I called corporate and said they have never stated that and it was not a standard. The young girl refuse for me to speak with a manager and stated she was a supervisor and the general manager does not deal with this that she does. I asked when the general manager would be in she stated that she didn’t know and he doesn’t have a schedule and if there wasn’t nothing else have a good day and absolutely disregarded me like I was irrelevant. If I’m willing to pay the extra money for Matcha foam and it’s never been an issue before (have order it this way a hundred times) it is ridiculous that now it’s an issue and they lied about corporate not allowing them to have it on the side. Will never go back to this location so that some disrespectful young girl speak to me so rudely. She should not be a managerial position and clearly needs some customer...

Cash Register at the drive through consistantly down. For a week I had to hand them my unlocked s21 Ultra phone and then they walk away out of sight with my phone to scan it at a seperate register. So many things are wrong with this, we not only live in a age of cyber hacking, we also live in the age of Covid. My phone touches my face and I have my hands all over it. The manager tried to get me to park my vehicle to come inside to pay. I objected, she also said all the equipment has been replaced and suggested it will likley never be fixed and i will have to go inside to pay from now on. The way i see it, they replaced a walk in only starbucks with this drive thru location. Perhaps they just want to keep it walk in only so they are sabotaging there drive thru register system? Why else would they suggest there is no...

First and foremost the service was great .Big smiles and pleasant behavior. The Coffee cup sizes have shrunk and prices went up for a smaller serving? Ordered a tall peppermint mocha and a slice of banana bread 11$, no plate or silverware . This building is a huge metal and glass structure . It echos badly and the small talk of the guest along with the music boom throughout the large area. Greenery , decorative fillers or baffle boards are really needed to make it more cozy. On an individual preference-I’m really not into my food server displaying a nose ring … grossed me out. Food service workers should be wearing gloves and not touch the cash register bare handed while preparing food. I don’t normally go to Starbucks since they are anti-Law Enforcement but this was the only place within walking distance of...