Earth and Sugar — Restaurant in West Palm Beach

I got married at Benvenuto in February of this 2018. Like another low rated review, Earth & Sugar was highly recommended by my coordinator. They made everything super easy with setting up the appointment, super friendly, and so easy to get along with! Every single question I had was easily and quickly responded to.

Once my wedding day came around, my cake was made completely wrong. I clarified multiple times in writing about a gluten free tier and asked about which one it was, and they ensured me they would let my coordinator and venue handle it. Right before my cake cutting nobody knew, and it just added unneccary stress to my night. My husband and I couldn’t enjoy our wedding cake on our special night. I didn’t get a cake topper because I wanted florals on top of my cake and around it instead. No flowers on top of my cake - at all. Once I brought this to their attention after my honeymoon, their excuse was that my florist didn’t provide them with enough flowers for the cake, even though they ordered what they needed and it wasn’t enough. so they made it look good to their liking.. No apology, just excuse after excuse.

I think there’s a simple solution of calling either myself, my maid of honor, or my coordinator to see what to do???? Or use common sense and problem solving skills and only put the flowers on the front side of the cake, and nothing on the back side... I’m super disappointed with the service here. I was the first of my friends to get married, you better believe I will not recommend them to anyone

Edit 9/2019: As you can see below, by the response, excuse after excuse. As stated above about the main reason for my poorly rated review. I personally work for a small family owned business, so I understand the weight of a bad review. I would not just leave one to leave one and harm a company I wasn't serious about warning others about. Wedding's are stressful, especially when you plan one in 3 months. I think moving forward- earth and sugar could improve by instead of trying to hold it over me that you have receipts and "proof" that you didn't totally ruin my wedding cake and make my night more stressful than necessary. Swallow your pride and just take responsibility for not being thorough enough and improve your system. I tried to make a phone call to try and get the bad taste from this company out of my mouth (which I still feel strongly about after a year and a half later). During our phone call I did not get one apology, but just excuses and reasons on why they over promised and under delivered. I find it sad that this company felt the need to place blame on me instead of placing the blame on themselves. I truly hope you guys have improved your system and learned a valuable lesson here. Had you guys taken responsibility and made this situation right I could've been a huge referral for you guys. Sadly, I will not be able to make a cake recommendation for weddings or events in the future.

I get to look back at my wedding photos and hate my cake, over something that would've been a simple solution. But clearly I am the one to blame over this company over promising and under delivering. Clearly it is my fault that I stated in e-mails to please let my venue know about the gluten free tier, and they did not. Clearly I am the one to blame by e-mailing multiple photos of a cake topper being flowers, and following up that thats the main thing I liked about the cake. Clearly it's my fault that you guys don't know how to pick up a phone..

I understand that people make mistakes and we are all only human, but just own up to the fact that you could've...

We ordered cake for our sons first birthday. Due to Covid we didn’t have many guests,except our family and we didn’t need a big cake but we wanted it to b pretty and very creative. So we contacted E&S to get a beautiful ,well decorated and creative cake for his big day like everything on there social media was showing. Money wasn’t a problem I explained that I wanted a real sugar figurines (jungle was a theme ) and I explained that one place offered me edible pictures and that I didn’t want that ,that my idea is to get real cute animal figurines on the 2 tier cake. I even sent pictures of the cakes from the internet that I liked and shared them with the designers of the cake.They offered me 2 tier where only 1 tier(6’) is edible and that most of the budget goes towards the design.I agreed since we didn’t need many servings. And final product was from the design we got bunch of plastic toys (top 20$ from Amazon) and greenery (10$)and one small cake for 1000$ + 160$ delivery fee to Miami. I don’t think these people doesn’t know how to make beautiful cake,and great design.But b very cautious and careful and make sure you triple check what r u getting for your money. Because they will try something like this definitely.

Thank you for your response,hope everyone are well and safe and of course I wish everyone healthy and safe holidays. But I disagree with you,everything all the way to our last email was not mentioning toys ,last email was late couple days and I missed word toys looked at pictures only . I didn’t pay attention to word toys because my mood board (pictures I sent)in my conversation I specifically asked for hand made figures that look like carton ,artsy not real looking animals since they were for a baby.And I was at another bakery before you and they sad they can make edible pictures not figures and I called you to ask can you accommodate what I was asking and looking,and I got yes as an answer not we can do it but we can only stick plastic toys and mold a tree. But I don’t want to continue with these emails since you didn’t even had decency to accept that all of that was not made how it was discussed last email with the design had word toys mentioned for the first time,I didn’t pay attention to it since I wouldn’t expect something like that.It was very sneaky but if that is the way you want to represent yourself no problem! I will just make sure I never send...

I put my heart into planning my wedding, and I picked Earth and Sugar for my cake because their reviews were amazing and the tasting was fantastic. I ordered a 2-tier (9", 7") gluten-free almond cake with vanilla buttercream, dulce de leche filling, and a smooth white finish with white palette flowers. I gave them clear reference photos and discussed every detail, believing they’d create something beautiful. Instead, I got a crushing disappointment that still hurts.

The cake was awful. I couldn’t believe how dull and uneven it looked—nothing like the bright white I wanted. The flowers were a messy disaster, not the elegant design I’d approved, and the whole thing seemed rushed and careless. The cake was so dry, and the buttercream was so sickly sweet I couldn’t taste the dulce de leche I’d loved at the tasting. I was so heartbroken that I didn’t even save the top tier for our anniversary—a tradition I’d been so excited about. That cake was meant to be a joyful memory, but it became my biggest wedding regret.

I emailed Earth and Sugar with photos of my design next to their mistake, desperate for answers. Their responses made me feel worse. First, they said they’d “look into” it, but the founder’s reply was just vague apologies with no real explanation. I wrote again, asking who made the cake, who checked it, and why it was so wrong. They ignored every question and request I made. I felt dismissed, like I didn’t matter as a client.

I trusted Earth and Sugar with my special day, and they failed me completely. Their fancy website and charming tasting room are just for show—they don’t deliver when it matters. If you’re planning an event, I beg you to choose another bakery....