Captain D's — Restaurant in West Virginia

Went there today with my family. Four of us. First there was no air conditioning in the lobby and hardly any in the dining room.. It was 94 today. Second our orders came as follows, husband, daughter, son, 20 minutes. Mine? 45 minutes!!! A large family came in and got their order BEFORE I got mine! We had to ask THREE TIMES for my order. I’m diabetic and I sat watching my family eat while I got weaker and a headache. I finally gave up and got in the car with the air conditioning running while my husband was still inside trying to get my order. There is NO excuse for this. How about get some air conditioning in the building so the two employees aren’t in a kitchen that I’m sure was around 100 degrees. And while you’re at it, DRUG TESTS would be amazing! Check out the photo of my side of okra. Could it possibly be smaller or soggier? Completely inedible. We spent 66.00 and change for an absolutely MISERABLE dinner out. Thank you so much...

I ordered two of the $5.99 specials. I got the fish with coleslaw, and the shrimp with coleslaw meals. The fish was boney and tasted half cooked, and the shrimp tasted old. The coleslaw was watery and had very little taste to it. Even the hushpuppies tasted doughy in the center. I called the reseraunt and ask for the manager, and the gentleman who answered the phone identified himself as the district manager and he stooped me halfway through my complaint and said in all the years he has worked there he never heard of bones being in the fish, and he said he cooked the food himself and everything was fresh. He then said maybe you shouldn't eat at our resteraunt. He the said come in and he would give me a refund, and advised me not to eat at his restaurant. "WOW".. I think someone higher up needs to teach this guy about "PROPER CUSTOMER SERVICE".. I believe I will be boycotting this restaurant!!!!!! I WOULD NOT RECOMED THIS PLACE...

I honestly have no idea how this restaurant even has a 4.1 rating. Maybe I’ve just had a rare case where TWICE where the experience was bad. I don’t enjoy being negative & smearing a reputation but I’m thinking of the unlucky next person that might think to eat here. Both times I’ve ate at this location, the fish has been poorly seasoned, fries were soaked & everything tasted like it was a day old soaked in grease. Now that’s just the food half, as for the service it’s been sub-par, definitely not happy or friendly BUT that’s expected when employees are unpaid & ran through the ringer everyday. So I’ll excuse that anyway of the week but the fooooooodd. I’ve never could finish my meal both times I’ve ate here. Nothing like spend $15 dollars for a meal & you can only stomach $7.50. Also need to mention these were very spaced out occasions so it’s not like it was a bad week or month. It’s been more like a bad year & bad...