Waffle House — Restaurant in West Virginia

So disappointing. We have been to this particular Waffle House many times. This morning we walked in and while they were not real busy, we were made to wait. One of the waitresses yelled that there was a space available at the low bar. I was with my parents who are in their mid 80's and the wanted a booth. We said we would wait. A waiter came over to clear a table of dirty dishes, promising it would only take him a moment to clear a space for us. We said we would wait. Again, the same waitress who appeared to be shift manager at this point, barked at the waiter, "I will clear that table when I get to it, there is space at the low bar." Our party stated, "We will wait for the table to be cleared." The waitress again barked back at us, "It will take some time." There was a line of people starting to form behind us. The waitress waited on another customer, shouted in an order to the cook, Poured coffee for the customers seated, rang up another customer and still hadn't cleared the table for us to sit at that the waiter was politely trying to clear (she had stopped him from clearing it) he was being so polite. She was so rude to my parents, it was embarrassing. The waiter had waited on us in the past and was polite and attentive, a good waiter and great employee. After waiting almost 15 minutes for a seat, we decided to leave and go elsewhere. We felt so uncomfortable and we really didn't want to give our hard earned money to someone who was so rude had treated us so poorly. We've lived here 3 years and have been to Waffle House twice a month since then leaving generous tips. It's going to be a long time before we ever, EVER go back there if ever again. So sad, so...

I wish I could give zero stars but I need at least one to leave a review.

My family and I went into the restaurant this morning. (5 of us all together) I completely understand the social distancing and booths being roped off to allow that space. So we get in there and right off the bat, there was no hello's or good mornings like there should be at The Waffle House. Due to many booths not being available, there was no where to sit. So we waited in the "waiting area" for about 20 minutes until the 3 people who were sitting at the counter left. The staff knowing we were waiting decided to do dishes and shine spoons instead of cleaning the area off for my family and I to sit down. 4 more customers were on their way in so we approached the counter now as they were finally starting to clean it off. The manager proceeds to say that as a party of 5 we can't sit there. I stated we were the same household and that shouldn't be a problem. She then stated that because of the social distancing, only 4 people can sit at the counter BUT the booth right next to the counter was roped off. (So no violation of the social distancing) She then said we would have to sit somewhere else. We had already waited about 30 minutes. So I said nevermind, we will leave. The manager proceeds to say: that's fine very rudely. Instead of trying to figure something out since she was the manager. As we were walking out the door, her and the rest of the staff started laughing very loud and the 4 people who JUST walked in sat down immediately. Very unfriendly, very unprofessional and very unpleasant experience this morning and I will never walk in this...

I probably wont ever be visiting this location again. My boyfriend and I waited patiently almost twenty minutes to even be acknowledged for a table. The waitress was complaining to the customers that were dining about how she left work this morning and then had to come back because an employee called off. I told my boyfriend how I wanted to tip her well for simply being there! Well soon it turned slightly rude, when she switched to "to-go" only as soon as another couple came into the restaurant before she had the chance to even seat us. That couple left the restaurant and I asked her if the to-go only applied to us, because we had waited so long. She said yes. Common courtesy wouldve been to have us be her last table. At the end of the day, I think maybe a lot of customers overwhelmed her, but she shouldn't have told us we were getting a table and then when she gets overwhelmed say we cant dine in. She hadn't even cleaned off the first three tables yet, I know she had to be tired. I get it. I work in fast food too. I don't know what else to say besides I feel like maybe have been...