Indian Hut Exton — Restaurant in West Whiteland Township

Food was disappointing: dosa was cold, sambar was worst taste I’ve ever had in a restaurant and too spicy, biryani was inedibly spicy, and had no vegetables despite being “vegetable biryani,” chana was good, bhatura were good, too much cream in chicken tikka masala. Egg bourji was acceptable but greasy and spicy. 2 of us had upset stomach after the meal. Service was rude: I ordered a normal masala dosa, but was given a paper dosa. I said to the woman at counter that I didn’t order a paper dosa, she lied to me and said it was a normal masala dosa. Since I’ve had hundreds of dosas, I know the difference and didn’t appreciate the disrespect. It also was obviously made ahead of time, because it was cold, and warm potato had just been added to it. We later complained that biryani was too spicy to eat. She didn’t care or do anything like offer refund or different dish. She looked miserable working there. Another man working there was unhelpful. Restaurant was dismal: there was no heat, so we had to eat with coats on, woman taking orders also was wearing a coat. A posted a ign said to clear your own dishes and table! I’ve never been to an eatery where I was asked to carry my own dishes to a dirty and tiny waste bin AND clean the table. We will never come back here, it ruined a family experience for enjoying a special...

We ordered chicken Hakka noodles over the phone and picked up. The noodles were way too salty, couldn’t even get a few bites of it. I called them and some lady answered, told her that the noodles tasted too salty. She asked me if I can come and return the noodles, I was in a meeting and couldn’t drive back now. She said I can return the food later, but I said I’m occupied because of meetings today. She asked me in return what I wanted to do, I told “ offer me a refund” , she didn’t respond and later said she would call me back and never did. This is not the first time I complained about food not being good, I had a couple of instances earlier and did return the food. If I could return the food, I definitely would have.There is no customer value here. They can’t expect customers to come back with everytime if they don’t like the food. I am regular customer to them, they could’ve done it at one time exception( a lot of food chains offer refunds or credits) No matter how good the food it, customer service / satisfaction should be first for any...

I am writing to express my disappointment with the service I received during my recent visit. As a loyal customer for the past eight years, I have always appreciated the quality and experience your establishment offers. However, during my recent visit, I was deeply disappointed by the behavior of one of your staff members, Mr. Bikash.

Mr. Bikash not only refused to take our order for the birthday cake but also spoke to us in a very rude manner. His behavior was not only unprofessional but also completely out of line with the high standards we have come to expect from your establishment. This incident has left us feeling disheartened, and it has tarnished the positive experiences we’ve had over the years.

Given the severity of the situation, I strongly urge you to take immediate action. It is essential that staff members uphold the values and reputation of your business. I hope that appropriate measures will be taken to ensure that no other customers have to face such disappointing service...