Jersey Mike's Subs — Restaurant in Westerly

So… we were at this location today (9/09/2024 - 2:15/2:30pm) and let’s say we were both less than impressed and knew I had to leave a review while I am still thinking about the visit. We’ve been to this location a couple times in the past and it was a better experience. TWO people here made our visit ‘ok’ and I will tell you, if it wasn’t for them I would have given only 1 star instead of the 4. The first employee that was GREAT was the young man with a beard, he sliced the deli meats and was SUPER NICE and I appreciate his attention to the customer, asking if we’ve had the deli-meats from Jersey Mike’s before and telling us how good the quality of the meats and cheeses are… and the amount of detail he put into the art of the sandwich. The other person who was GREAT was the other young man with glasses who put the topping/fixings on the sandwich. He was very nice and polite. And I want to complement both of these gentlemen. The one person who pretty much ruined our trip today was the woman who I think may have been the manager? She had ear plugs with the big holes. I can’t explain her better than that because her interaction with us was minimal, she didn’t look at us, say a word to us, and acted annoyed when we asked for a second container of pepper relish. Then when the young man at the register (also nice) who may have been new and still learning - asked her how to use our points instead of paying with cash or credit card - she again seemed annoyed that he had to ask her and that it was an inconvenience. In my opinion - the young man with the beard should be the manager. He definitely has more of a people person attitude and that’s important when dealing with the public. All it takes is one person/employee to ruin the positive experience that every customer should have. That’s the whole point of a customer service based shop - to hook the customer and keep them coming back. It will be a little time before we visit this location again. With that said, our sandwich...

Not bad , in a year I've had a steak & cheese WITHOUT the steak! A tuna WITHOUT tuna.! Yesterday I ordered a sub. 3 people working. 2 in the back chatting it up while the new kid took my order but not my boyfriends. He probably thought hisb2 co workers would considering they were doing nothing! As my sub was almost done, some short loud mouthed girl comes from the back and says I can't have my sandwich the way I ordered it! She had told the kid making my sandwich to throw it out . Cheese was melted and ready to be wrapped as I watched hit the garbage!!! .meanwhile, boyfriend and I are the only 2 in the store and NO ONE had even taken his order. Same loud mouth girl that had my order thrown out, FINALLY took boyfriends order. Cold sub, oil and vinegar on side. SIMPLE instructions. Hos sub was soaked with oil and vinegar. SIMPLE instructions......ON THE SIDE. needless to say, his sub was so soaked he threw it out due to the bread being drenched! No apologies offered. I will NEVER give this location my business again. 3 times in one year I get 3 subs without the primary ingredient!!!!...

Walked into this place at 6:45, no one in the store but employees, the 4 of them looked at me and walked into the back. After waiting for several minutes and hear them arguing who was going to stay late, I poked my head around the corner and someone finally said something. I then said when I walked in the employees walked to the back and said they never saw me. Upon this the first employee walked away. Then I believe Nick came out and yes I did call him a moron, because he argued with me that none of them saw me and that he could not give me a number to call to leave a complaint to. He did not know a number of someone to get in touch with, then asked me if I knew my office number, I said I did and he goes “ I don’t believe you”. Upon this I got even more upset and when I tried to leave he said I better careful or he would come around and knock me out. This is unacceptable and I will never step foot inside that place again. Customer service is not a high priority here. They will not admit that what they did was wrong, only cares about themselves. I am sorry Westerly can do better...