Ozzo — Restaurant in Westerly

It’s overly pricy for a new place .. and the food that i got was not good at all , and the meat in the box was not seasoned or anything . im Dominican and from Newbedford and if anybody knows about Hispanic food it’s those people down there since I’m up here and visiting I decided to give this place a shot and order some food ice cream and churros the ice cream and churros were pretty good but the food was terrible and felt sick after a few bites of eating it so I just stuck to the ice cream and churros. I recommend the place for ice cream and SOME churros but not for food at all .

And replying to the owner who replied .. u do understand that the food you’re making such as “churros, ranchero sandwhiches “and more basically everything you have on your menu is inspired by Mexican or Latin American cuisine right..? But it’s not supposed to be Hispanic food ..? And oh I’m sorry I didn’t realize u have a phd in gaslighting oops sorry Meant being a doctor right ? Because apparently you can’t feel sick after eating something that clearly wasn’t cooked right but ACTUALLY if food is not cooked properly or cross contaminated you can start feeling sick within the hour or a few minutes especially if the person making the food don’t do things right and also has multiple other reviews saying the same and for an owner you don’t seem very mature you keep coming at everyone leaving a rating trying to help you and you go off on them because you simply can’t handle criticism you should be ashamed of yourself .

For one , nobody is trolling I have pictures of the bag from buying and Second of all I told you THE FIRST TIME. oh the food made me sick in a nice way and even recommended the ice cream and more then YOU came at me and said it’s simply not your fault that it made me sick because apparently according to you and thinking you know everything trying to play doctor it’s just totally impossible for someone to end up sick by food your company makes , yeah okay.. you struggle clearly with taking accountability you could’ve simply apologized and took accountability and my name is actually up there and by the looks of it you’re and owner trying to look me up for what reason exactly ? I will be bringing this up to corporate and all the other rude and unprofessional ways you replied to comments . Don’t run a buisness if you can’t handle...

Took 30 minutes for churros that were sitting right infront of our face in a heat lamp. Customer service skills are absolutely terrible. I can quite literally tell they didn’t even do training prior to opening. No greeting when walking in no “what can I get for you” before ordering. Before the girl took my order she just stood there at her computer till looking around. Took her a long hot minute to say “I can help whoever’s next”. Didnt ask for a name while taking my friends orders. The counter girls literally had no idea what they were doing. Everyone looked so stressed about there being literally less than 10 customers in here. But whilst doing literally nothing about it. Everyone looked like they were trying to do everything while doing absoloutley no progress made whatsoever. 15 minutes go by and I see a gentleman from the back come up front annd take a handful of churros. To eat. Then waited annother 15 minutes for my friends churros. and Also charged me a dollar. For tres leches dipping sauce when it was supposed to be .50 cents. A bunch of churros and waffles sitting underneath a heat lamp the second you walk in. Wasn’t even busy until after we got our order. There was 3-4 people infront of me and my 2 friends. Then when my friends ask about their order after it’s been 30 minutes they can’t find the order on the computer it looks like. Then my friend has to tell them her order and then they hand her one churro when she paid for 3. Then an older lady that was the only one doing a semi ish good job at her job, said “thanks for doing names” clearly very rudely to the counter girls. It really wasn’t even busy. Every. Single. One. Of the employees here cannot work under pressure. And have terrible customer service. This place needs to close and have PROPER training and...

Ah, Westerly, Rhode Island… the place where the sea breeze meets the sweet breeze — and now home to a little spot called Ozzo that’ll have you questioning why you ever wasted your calories on a plain old donut.

You walk in and—BAM!—there’s a wall that looks like Tarzan’s living room after he won the lottery. Monkeys hanging from the ceiling with lightbulbs, greenery that looks like it was stolen straight from the Garden of Eden, and a neon sign whispering “treat yo’ self”. I didn’t need a sign to tell me that, but I appreciated the encouragement.

The counter is a Willy Wonka-level operation — syrups lined up like soldiers, sauces stacked to the heavens, and enough sweet toppings to make your dentist consider early retirement. Behind the glass? An ice cream lineup that could make even the toughest New England fisherman melt — from salted caramel to mint chip, all looking like they were ready to jump onto a churro sundae.

And those churros… saints preserve us. Crisp on the outside, soft and warm in the middle, dusted in enough cinnamon sugar to cause a small avalanche if you tilt the bag wrong. This isn’t some theme park churro that’s been under a heat lamp since last Tuesday — no, these bad boys taste like they were fried by an angel with a sense of humor.

The building itself? Modern barnhouse chic with a black-and-white exterior that says “class,” while the inside says “party.” Perfect spot for a date, a family outing, or just pretending you “happened to be in the area” when in reality you made a 40-minute detour for fried dough.

In short: Ozzo is where your sweet tooth goes to live its best life. Go for the churros, stay for the ice cream, and don’t be surprised if you start wondering how to justify coming back...