Chipotle Mexican Grill — Restaurant in Westerville

The moment I unwittingly strolled into the nightmare of a store I immediately felt uneasy. I was greeted with cold stares from all around, as well as the unnerving buzz and bleak gloom of fluorescent lights, half of which were flickering; the whole store very clearly falling into disrepair. I then approached the front counter, and was barely greeted, unenthusiastically, by a young harlot who's Caucasian pallor aroused in me quite a confusion, for her ashen visage was at the surface that of European descent, though the veritable hoolahoops in her ears and juvenile attempt at proper English insinuated that she hailed from some lost tribe of Africa. As I elucidated unto her the specific requests of my order, she haphazardly flung the ingredients in the general direction of my three greasy flour tortilla tacos, with more apathy in this one measly action than there is potential in every bone of her dry, beaten, harlot body combined. At one point, it now occurs to me, I will concede, a single one of my manual digits may have breached the vertical perimeter of the glass barrier by one Planck length for one single instant, at which point she snapped at me, verbally attacking me with the ferocity of a billion Bullymongs. This unfathomable transgression instilled in me a fear and sadness and loss of faith in humanity altogether so burdensome that I slammed my $10 bill onto the counter, snatched up my meal, and sprinted from the establishment, salty tears streaming down my middle-aged weather-beaten face, and into my wispy moustache for the first time since a not dissimilar incident with the driver of an ice cream trolley in my early childhood across the Atlantic pond, if you will. Out of breath, I tearily sat in my 1964 Volkswagen Beetle and devoured the unsightly meal, only to find it to be as unsatisfactory as the customer service interaction from whence it spawned. To understate the situation severely, I was quite upset, and drove home in such a fluster that I received a traffic citation with a fee so grand that come rent day I found myself unable to muster the requisite capital and I now find myself evicted from my home, sitting in my car, my teeth chattering in the cold as I consume the final pitiful dregs of my cellular device's battery to write this one last spiteful message to Chipotle Incorporated and the chimps in their employ with no regret in mind other than that I had the misfortune of making their acquaintance in the first place. Needless to say, had I a penny left to my name, I would not spend it at Chipotle if my own mother's fate...

I gave this particularly chipotle chain a second chance today after my last visit was a disaster. My last visit I order two bowls to be made completely different and when I got to the toppings part of the line the server put the same toppings on each of bowls without even asking me. I had to pay for both and couldn't even eat mine because he had put tomatoes ( yuck) on it. I'm not the kind of person who holds grudges so I went back today, the line was short so I was excited to give them another try. The first employee tried to take my order but another young man jumped in and took over for him instead. I had to tell him my order for my bowl 3 times and then he only gave me a half portion of rice to finish off the one on the line. When another employee handed him a new thing full of rice he just sent my bowl down the line without filling it up. Then when it came to toppings I told him all I wanted was corn, cheese and sour cream. He was so concerned with taking over for the other employees on the line he tried to put salsa once again on my bowl. Then I told him my order again and he only put sour cream on it and closed it up. Luckily I asked for my other toppings or I wouldn't have gotten them at all. Then the line became backed up because their credit card machine was down. Which was fine, that's not their fault but the young man who was so careless couldn't wait for the cashier to go grab the manager for help. I wanted to pay with cash but he told me I needed to pay with card, then handled my debit card with his gloves still on and then went back to serving guests with the same gloves. Right after I paid they came out with a till full of change so I could have paid with cash. I'm never coming to this location again. I'm in the customer service industry and would never treat my customers this way. You need more observant and less...

I have been to this location many times, usually picking up something for lunch or dinner. They open at 10:45am and recently, I walked in at 10:55. My food was ok. For some reason, my lettuce is always borderline fresh but whatever…. The reason for 1 star: the inside of the restaurant was absolutely filthy. Clearly had not been cleaned the night before and now I’m thinking maybe this is usual. When I say it was disgusting: greenish black guac on a couple of tables and on the floor. Tortilla crumbs and shredded cheese. And the lemonade machine? Ugh. This had not been emptied or cleaned. One of them had about an inch of juice, the other 3 were anywhere from 1/2 to 1/3 full. It made me sick to think that they sat like that and are likely just refilled as needed. And this was all right there for the customers to see, in plain view. I wasn’t the only one there. Several people walked in with me. It made me wonder, if this is what we DO see-I can’t imagine what it looks like behind the counter and in the back. Management should be ashamed. This would NEVER pass a health inspection. UPDATE: Reading through the other comments, I see several others reviews where mentioning how dirty the place is. Come on. Do better. Get your employees to clean. I won’t come here again. It was THAT bad. 2nd update: see that link from someone in corporate asking me to reach out? Yeah. That...