Dunkin' — Restaurant in Westfield

This was my first, and last time at this DD. It was disgustingly filthy! Every table was dirty, greasy fingerprints all over them. The floor was beyond filthy! Dropped food (no, NOT crumbs - FOOD) under every table. It was obvious a child had just been at the table I sat at because half of the kids breakfast was on the floor under the table. And the filthy high chair was still sitting there. (BTW - I didn't sit at another table because unfortunately the one I chose was the least dirty of them all. The vinyl on many of the chairs is ripped, or cracked. I didn't even want to touch the chairs, they were so grossly dirty. I sat on napkins and covered the table top with napkins prior to putting any of my food on it. There are missing wall tiles, filth under movable fridges and countertops, trash on the floor in front of the cash register. The staff obviously does not know how to care for the dining area of the restaurant. There were 3 or 4 employees just standing around talking and on their cell phones, all the while the dining area is filthy. The girl that took my order seemed bothered by the fact that I ordered food, not just coffee and a donut. I guess she has to work harder to hand me a breakfast sandwith. I ordered an egg and cheese English muffin. The muffin was RAW. Not just under toasted. It was not toasted at all. The sandwich was terrible and I ended up throwing the top layer of muffin away because it was so gross. DD corporate needs to talk to this franchisee, because whoever that is, is doing a terrible job. I also might drop a hint to the Health Department to pay them a visit. I wish I had...

Perhaps it’s the era we live in, where people don’t like to work, or the employees that Dunkin’ has hired at this location. It also seems customer service isn’t a factor anymore. There is one lady in particular, I wish I knew her name, but she is the only one who provides good customer service and gets my drink right. Whether I do drive-thru or, in-store, everyone (with the exception of the one lady) makes it seem like I’m an inconvenience by coming to their store to get consumables. The wait times are also absurd and it’s not shortage of staff because there are plenty of workers. I waited 5 minutes to be acknowledged, and there were 4 employees there and no one else in the lobby (only a few cars in the drive-thru) and one of the gals wasn’t doing anything but made it a point not to look in my direction so as to pretend she didn’t see me. After this many of the same experiences I can’t make anymore excuses. Today, I was told they aren’t making food because they are too backed up. I still can’t fathom that as I am typing it. A restaurant is too backed up to serve food? I don’t mind waiting for a food item that I ordered, but I didn’t even get that choice. I don’t know that this review will do anything, and I typically don’t leave reviews because I know management doesn’t usually pay attention to them. Still, after so many of the same experiences at one location, I feel it’s worth saying something in the chance that these reviews...

Waited a good 5 minutes for someone to take my order, and no one came, so I started writing this review. As I was typing, someone finally noticed me, and I'm now waiting for my drink. There were no apologies made for the delay, and the employee didn't even offer a smile. My drink was made quickly though, and was made correctly, which isn't always a guarantee, so that's why I'm giving two stars instead of one. Overall, I'm really disappointed in my experience here, and will stick to other locations in the future.

Edit: just to clarify a couple of things, I want to say that first of all, I love Dunkin donuts as a brand. This review was specifically for this location. Also, I try to always give people the benefit of the doubt, but this particular situation was completely unsatisfactory. I was literally the only customer in the store, and the drive through was empty. I could see at least two employees from where I was standing; one in the office, and another pacing on the other side of the donut display. Both were on their phones, and neither acknowledged me at all, even after I called out to try to get their attention. Not sure if the person who took my order was one of those two or not, but either way, I should have been greeted...