Moe's Southwest Grill — Restaurant in Westfield

We visited this place about a month ago for the first time. We liked the food. Found it a bit expensive, but it tasted really good. We wanted to go back. And so we did. My mother in law doesn't eat a lot, but here she eats perfectly fine and lots of food (nachos). The third time we went was this past Friday 5/3/19. It was a horrible experience. There was a huge line of students, which is fine because I am willing to wait for good food. But when we got to the servers...wow. It was as if they were being chrged for each piece of chicken, guac, tomato, corn, chips. They gave us the most miserable looking nachos I've ever seen. And with an attitude. My husband never complains ever. But here he had to. Robin, who had been there the two other times we had visited, was kind enough to apologize. The other two times had been pleasant with Robin. If you lose her, you will lose a whole lot. Who ever was serving that day should have a talk to because you just...

Ordered for pick up and food was no where near done when I went there on time to pick it up! All the employees was not worried about the customers that was standing there to pick up their food! I just kept seeing new customers coming in instead of them worrying about people that already ordered their food for pick up! Told them about my order twice, and the second time the manager or whoever that was, was pretty rude and didn’t really show sympathy towards the situation! Was rude the way he handled me and didn’t really care! I never got rude I just wanted to know why was there so much of a confusion or world war 3 when I ask about MY food! He also proceeded to talk about the situation in front of customers as...

Like some of the others, I enjoy MOE’s. I’ve had great experiences elsewhere to include at concert venues. That’s not the case here, not this time anyway.

I was out doing errands, my wife said, stop in and get MOE’s. Cool, she try’s to order online, but it won’t work. She calls the restaurant and gives phone order. I get there in 5 minutes, and let them know I’m here. They’re like there was a large online order they’re working on and it will be 25 minutes. Meanwhile, 12 people walk in after me, order and get their food, sit down and eat. I’m dumbfounded. Am I not equally valued as a customer? Isn’t ordering ahead easier for you? I guess not.

Thanks MOE’s. Btw, there was no greeting when...