Mattress Firm Outlet - Westfield — Hotel in Westfield

I have been a customer of Mattress Firm going all the way back to when it was Sleepy’s & before that Better Bedding. I always return because of their knowledge and expertise. I went in this time to get a new pillow because I haven’t been sleeping well for quite a while. I got to chatting with Brian while pillow shopping and told him my issues. As I was testing pillows on various mattresses I quickly discovered that my pillow was not my only problem. I had suffered an injury a few years ago that has made my firm mattress to no longer be a good fit for me. Brian listened to what was going on with me and my tossing and turning woes and that fact that I travel around on my mattress with my pillow all night long never truly falling asleep. I tried out all different mattresses before choosing the one that seemed to fit my needs the best. Brian was such a sweetheart from start to finish and was so patient as I kept him there past closing-I am truly sorry for that. My new mattress was delivered today by 2 gentlemen who took great care of my house as they lugged the huge king mattress through the house to my bedroom and took the other one out. They even wrapped my old one in my new ones plastic to make it easier for a friend to take my older mattress that is still pretty new. I strongly recommend going to see Brian over at Mattress Firm in Westfield, MA. He is very knowledgeable about his products and not a pushy salesman. As always, a pleasure to do...

Mr. Knowells was absolutely fantastic and very patient as he answered all our questions over the phone. His expertise about the industry was welcoming and very informative. At no time, did Mr. Knowells pressure us into any particular product as he guided us online via Mattress Firm’s website. Once our research was completed we were very impressed with his knowledge on every product he recommended. Mr. Knowells ability to explain in full detail the difference between each product was very professor like. We were able to see the mattress we selected in the state of CT since MA wasn’t allowing customers into the store. Once the decision was made to purchase our selection Mr. Knowells sent us a link via email and we paid the balance online. Mr. Knowells definitely had the ability to adapt and overcome during these times of uncertainty with Covid-19. The entire purchasing process was remarkable and...

Going to Mattress Firm when Chris S and Anthony S we’re working was a blessing from God. I have been dealing with sleepless nights and waking up in pain now for months. Was not looking for myself but for a mattress for my husband. During the conversation mentioned that I made a purchase online, was having very bad problems and faced an unknown wait time to receive the mattress.

Long story short, these guys came through. Financing no problem, keeping the cost right where I needed it, no problem, a mattress that felt like l did not even imagine I could feel at this point-no problem. And it kept getting better, delivery, removal a cover and sheets! All in my price range. And they deliver tomorrow.

Hope to be feeling better within a short time. Between the mattress and therapy I feel like it will...