Dunkin' — Restaurant in Westford

We are from out of state. We visited this D&D store two mornings in a row. Both times there less than 5 people in the store. Both mornings there was the same 4 young teenagers working. No manager in site. The person who rang up our order seems to be the “leader” of the staff but she looked less than 25 yr old. Anyway, both times our order was completely messed up. I won’t go into the order details as it does not matter but I will say we only ordered a hand full of items each time and about 1/2 the order was incorrect.

On the 2nd morning we ordered from the same girl at the cash register, we politely mentioned that they got our order wrong the day before. She said she was sorry and we proceeded to order again. She clearly was listening carefully and took the order..we paid and waited for the order to be ready. I was able to see the staff making our order and I saw they we not making it correctly so I had to re-direct them to make sure they got it right. It took 3-4 times to walk them through it and even after all of that, one of the items was still incorrect. I was amazed!

This store obviously has am\ major training issues and it seems to me that there needs to be and “adult” working there that is an actual manager with the proper training on how to handle customers and their orders.

As I said ,we are from out of state so we will never be on the store again but if I lived near by, I would ever got there because of the...

Most mornings I get an avocado toast with coffee and it usually comes out alright; but I was shocked from what I received this morning. The toast usually comes with a little bit of avocado spread and a good toasted bread, but today there was a lot of avocado spread which was unusual. The manager who serves it doesn’t really have a kind aura, but weirdly he was smiling as he gave it to me. When I got home and looked at my toast, I saw under that thick layer of avocado spread was a black, burnt toast. I was shock because he just gave a customer a burnt toast and giving it as nothing happened. Shouldn’t he have thrown that toast away and make a new one? This is quite unacceptable and I hope anyone who gets any order to...

Stopped in for a quick iced coffee and must’ve dropped my cards, including my license, when putting them back in my purse. This amazing crew took the time to call my local police department (an hour away in New Hampshire) who contact me to let me know that Dunkin’s had them! They went above and beyond to make sure I was aware that they had my cards. I am so thankful for the crew that was working, I really should have gotten names. They saved my so much worry, time and money that I would’ve lost if I had driven an hour home and gone to reach for my cards to find them not there. I really can’t say...