Karma in Westford — Restaurant in Westford

Food: everything was prepared well and promptly. Started off with a miso soup, which had a sweeter undertone with a bit more miso flavor that was saltier than the other ones I’ve tried. we had some spicy edamame which wasn’t as spicy as I had thought. It’s more salty with chili oil? The crispy rice and tuna was rather simple, feels like the tuna was rather skimp so you had to ration it with the rice. Then we had the Kobe sushi, which was absolutely delicious with the Wagyu combined with the white cheese on top as it was not overpowering. The seared otoro had a sweet savory with a twist of a lime zest, on the soft side. The gator Emporium had an interesting twist with the potato chips, which I feel like they’re not as crispy as they look as as if the chips were not fully developed, so it’s undercooked slightly. But otherwise it’s one of the better sushi that I’ve had in Massachusetts

Service: our server was fine. I believe you don’t get one designated server as some came to check on our table. I did ask one of my the server if I can get some eel sauce and spicy mayo and was directly ignored so that was kind of rude, but none the less still got what I needed in the end

Ambiance: it’s rather spacious and great for bigger parties, like birthdays or get together. Definitely a more modern aesthetic to Asian culture, very beautiful decor

Location accommodation: it’s in a relatively newer Plaza in Westford. It has good amount of parking. We went around 8 o’clock for dinner on Friday, which wasn’t too busy, that you can go in for a walk-in. You can make a reservation of your desire time...

I don’t usually leave reviews, but this experience was so appalling I felt obligated to warn others. The food might have been delicious, but the real problem? The owner and his staff. It is like he is running a strict boot camp. He acts as though he wants guests to eat uncomfortably, pay their expensive bill and get out of his establishment as fast as possible.

From the moment we walked in, we were treated like an inconvenience rather than customers. The staff and owner seemed annoyed that we were 5 minutes late for our reservation, as if we were interrupting their evening. They spoke in their language showing that they were annoyed. He barely acknowledged us, when we asked for a booth table rather than being seated in the middle of the restaurant you could tell they were all annoyed.

It was clear he had no interest in making our experience enjoyable—just acting like he was above it all while he paced around with his tablet glaring at paying guests eating their food.

What should have been a pleasant night out for a friend’s belated birthday turned into a frustrating, uncomfortable dinner where we felt more like a burden than paying guests. For a dinner that cost over $300 I would expect better treatment. Hospitality starts at the top, and if the owner himself treats customers this poorly, it’s no wonder this place is still in business.

Avoid this place unless you enjoy being insulted, disrespected and ignored. Plenty of other restaurants know how to treat people with basic respect, Karma in Westford is not...

The restaurant was closed for about a year for renovation. Yesterday my wife and I went there for the first time after re-opening. The place looks great and was packed, and the waitress greeted us with "You're lucky there is a table free. Half-hour ago, people were queuing".

So what was our experience? We ordered (normal) Sushi & Sashimi for two and I had a cocktail. The bill: $100! The quantity was less then before the renovation - not to say sparse. We received the bill about 30 seconds after the waitress took the empty sushi plate back.

When I said we would like to order dessert, the waitress said "Sorry, we don't have dessert." I pointed to the fact that they had desert in the menu. Answer: "sorry, but today we have no dessert".

Wow! First time in my life that no dessert is offered in a restaurant. I suspect offering dessert would have slowed down the customer throughput and prevented maximizing the margins, which would reduce RoI. The manager visited each table, which was ok. But overall we didn't have the feeling of being valued as persons but as payers. Part of their cost optimization appears to be hiring Asian servicing personnel that doesn't speak English other then "sorry".

To conclude: too expensive, too little food, service friendly-minimal and not warm. Great interior. We will not go there again and are certain we won't be missed - after all, we were lucky to have a...