McDonald's — Restaurant in Westlake

This is the most unprofessional fast food store I've ever been to. Rude staff, blame you for getting your order wrong, they act like remembering to give you a straw is rocket science, they can't even put together a mighty kids meal. Every time I order one, they ring it up a happy meal & even after I tell them it should be a mighty kids meal, they still manage to mess up everything about it from the wrong side item, wrong size drink, wrong size fries, forget the straw every single time like it's so hard to remember a straw, just every little thing they could mess up, they do. They messed it up so badly one time over & over that I had to lark, get out my vehicle & go inside. They were rude & the girl preparing my son's meal didn't have gloves on while touching my son's food & on her phone in front of all the customers. I can't believe how unprofessional this place is, I mean how hard is it really to properly make a mighty kids meal?? Please get better staff & make the food properly or you will lose...

I have thought about this for a while on posting it or not. I finally decided to since we have yet to hear back from corporate.

My family and I went there for lunch and we ordered two basic combos and three hot and spicys. We when we got it we didn’t get our hot and spicys, and so I went in the wait 10 mins for them. Nor did we get any of our order correct. The only thing we got right was my large sprite.

So I called the store and then was told they would replace it so I went back that evening and got it replaced. Come to find out my bad experience does not end here. We got out food and started eating then I bit into my hot and spicy and found a bone fragment in the patty. Which shouldn’t happen since they get them pre-made and frozen. So we call them to let them know. After that I bite into my other sandwich and the whole top patty was raw.

They treated the first problem correct but the second one should never have happened. A bone fragment in the hot and spicy patty and a raw...

Hire better employees that have good work ethic and people skills and manners. Came in at 9:40 ordered our food to dine in and waited for our food. Drink machine was being taken down already(i wasn't aware, being they were still OPEN, and diet coke spewed everywhere!!). Then, in mid meal, this person comes to our table and tells us we have to leave so they can close the inside. 😱😱😱😱😱😱😱😱😱😱 There's a lot more to the story. There was a little boy in the lobby, near the coke machines, in full McDonalds uniform cutting up with some patrons. Ed had a problem with his order, and there was noone at the front counter so he asked the little boy about it. The little boy hit cocky, in front of his people, and popped off saying "i cant help you . I'm off the clock, I don't know man! " in a Barney Fife attitude. Ed said "But do you know the answer? Do you work here? You should know the answer right?" He also watched me try to get a drink and it...