Banh Mi Che Cali Bakery & Restaurant #6068 — Restaurant in Westminster

NOTORIOUSLY BAD CUSTOMER SERVICE! Service with a Bad Attitude! This location offers fantastic deals for phở gà, 4 item combos, buy 2-get-1-free sandwiches, buy 2-get-1-free drinks at hard to beat prices. The additional $.50 price hike on all items is arguably still worth it. Unfortunately, their Customer Service is like a major bug repellent that deters us from coming back.

Customer Service at this location (not to be confused with their smaller, cash only hub right next door) is on a whole other level of BAD. Staff argue amongst themselves, struggle with taking drive thru orders and serving walk-in guests, and take excessively long time completing orders. One staff appears proficient but stressed trying to juggle orders and working harder than most at front of house. Another staff is mean and argumentative, especially when questioned about the food purchases, and spends most of their time walking around distracting colleagues and doing little else.

On 03/08/2023 evening, a to-go order of phở gà and cà ri gà (chicken curry) took extremely long to prepare. The staff who liked to complain about everything was observed acting kinda shady at the back of house. When questioned about the cà ri gà, the item was taken to the back and out of view. Minutes later, the unpleasant staff came back with the food in the opened container and argued that she had already added an extra potato and to be grateful for her generosity. She ignored the question of why there was so little curry broth and if she can add some. Mind you, this staff behaved with the same hostile attitude that caused traumatic flashbacks of prior incidents.

Note to Management: PAY ATTENTION TO THE REVIEWS! Retrain ALL STAFF about exemplary Customer Service. Install working cameras for BOTH front and back of house. Conduct regular visits to ensure quality assurance. This location can be busier with increased traffic and become more profitable if they FIRE EVERYONE but one hard working staff to train new employees who are eager to work and who appreciate the true value of...

Zero star overall. We were picking up something else in the same plaza and decided to go to this Vietnamese sandwich shop because we did not have time to go to another shop. Our first time to Banh Mi Cali Santa Ana and we were trying to study their menu to figure out what to order. Inside there was one customer before us then a 15 minutes later another customer came in. It was not busy at all.

Regardless, the lady owner at the front counter was very rude and bossy to her staff and to us. Her staff were so scared that they were all hushed. Her staff had to whisper to answer our question because the lady owner would yell toward the staff and us. We were so confused why the lady owner want to scared her staff and her customers away. Anyhow, as we were thinking what to order, the lady owner yelled at us that we must pay everything first before choosing the togo meal option. After ordering and paying, the staff packed our togo meal then we reminded the staff to give us utensils. The lady owner from the opposite corner glanced at us and yelled at the staff to not give one additional plastic spoon to us. The staff reaction showed us how scared she was from the lady owner. Mind you, we brought togo vietnamese sandwiches, togo lunch meals and drinks. It was not free.

Overall, we were very surprised with our interactions between the lady owner who was not only rude, unprofessional, and mean person. We wondered why she open Banh Mi Cali Santa Ana shop for. Is it just a store front to write off her taxes? Anyhow, togo lunch meal tasted mediocre. The vietnamese sandwiches had lots of bread than meat and it was rather cold.

This was our first and last visit to Banh Mi Cali in Santa Ana. If we could, we would give a zero star and do not recommend this vietnamese...

I will never come to this spot again! I already told my family and friends not to come here either. Not only are the employees rude, they messed up my order. I don't live in this area so on my way home to SD, I usually stop by to pick up some sandwiches. I asked them to put the pickled veggies on the side and noticed that there wasn't any in my bag. So I told the lady that it's missing my veggies. She told the other lady in the back and the lady said she made a mistake and put the veggies in the sandwich. I didn't want to wait for them to collect it so I took it as is. Once I get home, I took one out to eat and there was no veggies. All 3 sandwiches were missing it. I called and spoke with the lady name Ha and she said they'll comp me my sandwiches the next time I'm there. So now I'm back in OC and I stopped to pick up my sandwiches, they told me no and even called the owner. They said they weren't going to comp me 3 sandwiches, that I'm crazy. They'll comp me the veggies that they forgot to put in my sandwiches but won't replace the sandwiches. I was livid! I told the lady, what am I going to do with just the veggies? This is so ridiculous I told her to keep her veggies and I will no longer come back here! My family will no longer come here either! I'll just park next time and go next door for better...