Today, My husband ordered 2 Med, 2 topping pizzas and 16 piece wings for $36 & some change and said would be 45 mins. When the driver arrives, he says $48. My husband said that is not correct. The Driver then states that we ordered from a different blackjack and they gave them our order to make & deliver & their store prices and deals are different. So, right then & there my husband called the original store that he ordered from, tells them what's going on & the girl didnt know what to say, thens says, "well you ordered from a different store so the price is different". Again my husband, states first of all you guys took our order, no one indicated that we ordered from a different store, you gave us a price and time it would be delivered. If there were any issue after the order was taken, why wouldn't you contact us back OR better yet, when they communicated to the other Blackjack store to process our order, why not also include and indicate the price that you gave us so that upon delivery there were no issues or hassles but yet the manager of the store, just said call the other store & deal with it, not his problem!
Talk about an incompetent horrible manager. Lack of knowledge and communication. Thank God this is not our neighborhood...
Read moreDo yourself a favor and do NOT order from this location. I have never had issues with Blackjack before, but after tonight will never be ordering with them again. I ordered a coupon for two medium two topping pizzas and tipped 20 percent. The pizzas arrived and one of the pizzas was incorrectly made/wrong. I called the store to inform them of mistake and to please ask for a credit for the right pizza another time, but they stated unable to do that so agreed to send out the right pizza in exchange for the wrong one. The new pizza arrived and was beyond disrespectful... it was supposed to be half cheese and half mushroom sausage, and it was 90 percent cheese with some mushrooms and sausage slapped on the crust/edge/side. When I called the store again, Bia stated she personally made pizza and it was "totally fine", then refused to give me the store owner's information, passed me to another "manager" Dave who also stated this. They finally gave me name Heath Smith who I will be personally contacting with photo of pizza. Garbage customer service and total blame of customer repeatedly without making anything right. This is unacceptable in this economy when you are still spending minimum $40 plus tip on food for your...
Read moreDumbest pizza my husband and i ever recieved i order a 30$ "special" for delivery that took an hour to arrive when it finally did arrived i tip the delivery guy as usual and just when i was about to enjoy a delicious pepperoni and jalapenos pizza i open the box to find a pizza with no toppings at all just cheese and that wasnt the big issue this pizza looked like it survived a high speed chase the delivery guy was in either that or the delivery guy was spider man ooh but theres more and it really worries me who is in the back cooking this pizzas because not only that it didnt have the toppings i requested and that the pizza was squished on the corner of its box it was cut in about 100 slices no pattern what so ever not even the right size i mean there was small piece that was a slice of crust it maybe if i would of order a pizza salad i would of been the happiest customer any ways what made me really angry is that id payed a lot of money and waited a long time. They did not care about the happy customer at all on this one and its a shame cuz i...
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