IHOP — Restaurant in Westminster

I've gone to this location and ordered from them for a while. The staff has been pretty attentive including ensuring my coffee pot is full and they are, generally, friendly. The food is yummy.

That said, coffee was left out of my orders four times this past year and I never got all my refunds. I called the store to ask about it. The female supervisor or manager (not sure who) offered a coupon for 2 free entrées and 2 free coffees to remedy the situation. She said she would leave it at the front desk and that I could come pick it up. I drove all the way up there (around 30 minutes of driving or so total) to pick it up. The manager or supervisor there was someone else and not who I spoke with on the phone. He checked some list of people's names for coupons or something and said my name was not even on it. I left empty-handed. Disappointing. :/

I've also scanned a bunch of receipts for the Pan Coin thing and the app just returns an error.

UPDATE: 12/29/2024 I have liked coming to this location for years. I am in town temporally and had all-night work to do today. I came here and ordered a meal and coffee. After being here a while in a very-empty restaurant, the waitress, Natalie, came to my table and rudely told me "when the manager comes in, you can't be here" because I had been there through her shift. Whatever alleged "rule" this is, I have never heard of it. I repeatedly and kindly told her I had never been told that or heard of this supposed "time limit" and that the manager was welcome to explain it to me when he got in. She came back multiple times and spoke rudely, also storming off waiving her hand in the air in a manner such as to say, "whatever," or something.

This is a steep decline in my experience at this location. I've knocked off another star from the Service category. I had planned to come here for New Years as well–but I'm now having second thoughts about...

I have a love-hate relationship with IHOP. I love their pancakes, but I hate that they don’t have all the fancy syrups anymore. What happened to the blueberry, strawberry, and butter pecan syrups? They were the best part of the IHOP experience. Now they only have maple and sugar-free maple syrups, which are boring and bland. Bring back the fancy syrups, IHOP!

Other than that, I have no complaints about this IHOP location. It’s conveniently located in the Broomfield Town Center, close to other shops and restaurants. It has plenty of parking space and easy access from the highway. It’s open 24 hours, which is great for late-night cravings or early-morning breakfasts.

The food is always delicious and satisfying. They have a wide range of dishes, from omelettes and crepes to burgers and sandwiches. They also have a gluten-friendly menu for those who are sensitive to gluten. The portions are generous and the prices are reasonable. The pancakes are fluffy and soft, and they come in different flavors and toppings. My favorite is the New York cheesecake pancakes, which are decadent and rich.

The service is friendly and efficient. The staff is always smiling and helpful. They take the orders quickly and bring the food promptly. They also refill the drinks and check on the tables regularly. They make sure that everything is fine and that the customers are happy.

The only reason I’m giving this IHOP four stars instead of five is that they don’t have all the fancy syrups anymore. That’s a big deal for me, as I love to mix and match different syrups on my pancakes. I hope they bring them back soon, or at least offer some alternatives like...

Went with my family, there's 5 of us total (3 younger kids). Was greeted politely and seated quickly. Our waitress Jen came over and took our drink order then said, "I have to go say hi to some folks, I'll be back to get your order"...she didn't even give us a chance to tell her that we are ready to order. Instantly we knew we were not Jen's priority and it continued to get worse from there. Jen proceeds to speak with some people that she's not even serving, then she goes to another table and takes the couple's drink and food order and this couple just got seated...we had been at our table for about 4 minutes prior to Jen taking our drink order. Next, Jen cleans up some dishes and gets another tables drink refills. At this point I'm thinking she's coming back to us, but no...Jen instead goes and takes another tables order who also got to the restaurant after us. Then she puts in the food orders that she's taken and disappears in the kitchen for about 5 minutes. At this point I'm furious, I have 3 younger kids who are hungry and if you have children you know how volatile that can be. Eventually Jen emerges to take our order, at this point I've been watching the clock and it has been 17 minutes since Jen took our drink order. Talk about inexcusable and horrible service! I asked to see the Manager and guess who's in charge...Jen! We will not be going back, instead we will be going to Village Inn which is closer to our house and who has never...