Staples — Local services in Westminster

Absolutely Inexcusable:

I needed a meter stick so my daughter could complete a summer school Physics project. Now, I realized that meter sticks are an unusual item here in the United States, so I began calling stores. The first two stores I called checked and told me, “No, we don’t have them.”

I called the Staples on 120th in Westminister. I was immediately told, “Yes, we have them.”

This surprised me, so I asked, “Can you please check your physical inventory? It’s an unusual item, and I’ll have to drive half an hour to get there.

I was put on hold for less than 30 seconds.

“Oh yes, we have them.”

“Could you please do a physical inventory?”

“I don’t need to, I talked to our product manager, and she guarantees we have them.

I arrived at the store, and there were no meter sticks that I could find. So I asked the clerk who was sitting at the print desk with his feet up, doing nothing. He told me where to look.

NOTHING!

I return to the desk and voiced my complaint.

The guy smirked and said, “ I guess we don’t have them.”

I was unhappy and explained, “I called and asked the associate three times to do an actual physical inventory! I was assured that you did have them. And now I find out you don’t have them?!?

He half-laughed and shrugged, “That’s not our problem.”

I will never shop at...

Why I give Staples a one star. I went in to the Westminster store 120th and Sheridan for their Black Friday deals, they were really good deals. I purchased almost $1000.00 in electronic, two 7” tablets, two laptop computers, two Kindles, two pocket chargers and some other miscellaneous stuff, all for Christmas gifts for my son’s. Christmas day comes the boys love their electronics, they played with the tablets all day, but when we went to charge one of the tablets the screen started flashing on and off and would not turn on or charge. So I did what every customer would do I called the store and asked them if they would exchange the obviously defective product, because it is past the 14 days, 14 day which they spent under the Christmas tree wrapped as a present not knowing it was going to be defective had passed, they said no…unless I purchased some sort of trade in warranty. You would think a company like Staples would extend their return policy during special circumstances such as this, but they don’t. I would not recommend shopping at Staples because they sale product they know are defective and that’s why they offer the trade back warranty. This is truly bad business and would never recommend Staples to a friend or other…Merry Christmas...

My husband and I went to the Staples store to purchase a desk chair. We had been at another Staples store who didn't have it in stock. The sales associate there had told my husband they would price match a chair from Amazon but we'd have to get it from this location because they were out of stock. However, when we went to this Staples store, the general manager Anna said she couldn't match it. She explained (in a rude way) that it wasn't the same chair and she could get fired if she did it. I then asked her if we could use a 20% coupon. I knew by the look on her face that the answer would be "no" before she even looked at the coupon. I was right. She said we couldn't use it for this purchase. We asked her if there was anything she could do for us since we drove all the way to that location. In her condescending voice she said "no, I can't do anything". I understand that there are times when a store cannot accommodate a customer but her rudeness and condescending manner is unacceptable. I called Headquarters and told them of our unpleasant experience with this manager. I told them Amazon is putting businesses like this out of business because of this level of customer service. They are going to send us a coupon to use on our...