Nothing Bundt Cakes — Restaurant in Westminster

I placed an order for 3 cakes with a total of $200. I was told when I ordered the cakes that a note on the order indicating that it was 'being served within 3 hours' had no relevance to the order as I mentioned it was not accurate and I needed them to last several days in a refrigerator before serving. I had purchased a sample cake from this facility the previous week that had been plastic wrapped, yet when I picked up the cakes I found none of them were wrapped in a way to survive a refrigerator for 24 hours.

I brought them back to ask that they be wrapped as OIO had originally asked but instead was lectured on the intricacies of the health department code and told that because they had been removed from the store they couldn't wrap them. No remedy was offered at any point so I asked if they could be wrapped outside of the food prep area but told this was also against the health code (which I seriously doubt since they literally do this in front of you when you buy a cake). I then asked if I could be provided material to wrap them myself since I am from out of town and have nothing in my hotel. I was just flatly told no then kindly informed to just let them know for 'next time' if I apparently want the cake to be preserved or not. When I tried to explain that I did make this request when I ordered I was rudely dismissed telling me that there was 'no record' of this and they weren't 'going to argue with me.'

I asked what would be offered if the cakes dried out for my event and was just reassured that there was no way that would happen but, again, not offered any sort of remedy or guarantee. Absolutely unacceptable service both at the customer level and the support for their product level. Avoid this location...

Second time that I come in here, this year and both times had a bad experience . The girls are very unfriendly. I hate to say this but it seems like if you're not white, you don't get treated well. I asked what were the most popular flavors and was given a dirty look first then the girl responded with a bad attitude. Earlier this year, I came here also and all the customers there were offered the sample cake except me! I felt bad because it was super obvious to everyone that they excluded me. I ordered about $50 worth of cakes and was told it would take 10 to 15 minutes tops, however, I ended up waiting 35 minutes! I had to ask what the hold up was and turns out they had the cakes ready all along but since they didn't seem to like me, they just had me standing...

Amazing customer service!!! Not to mention super delicious and beautiful cakes! I ordered a cake for my cousin’s small wedding and being the first time I’ve ordered from them, I made the mistake of ordering light drizzle instead of drizzle. Although the cake looked nice, it wasn’t what I was expecting for the perfect wedding cake. Karen, the manager, was so understand and gracious! I was pretty upset about my own mistake but she went out of her way to make it right! They comped me a new cake, the way I intended on ordering it, and all within 2 hours! I can’t thank them enough and will certainly be back many many times!

Thank you Nothing Bundt Cakes for making my cousin’s wedding...