Carrot Express — Restaurant in Weston

I’m sitting down to eat with my son (around 7:30pm on October 21) and just watched a food runner (wearing a black shirt and standing right under one of the cameras in the front) blow his nose, then grab his phone and do something on the phone, and then wipe both sides of his mouth with his bare hands before packing silverware and napkins and bringing something out to another patron. I was so scared that that was our dish (ours was next to it) bc I had already paid and as a healthcare provider I was about to have a fit. Luckily it wasn’t. (But ewwww for whoever it was). So I composed myself and then tried to say something to the girl who had been the one to take our order who was bringing the food out … “Hi, I’m so sorry I hate that I have to be this person, but one of your coworkers just…” and then she smiled and nodded and walked away (I realized she didn’t really speak any English so I didn’t belabor). I just resolved to roll the dice and eat the “”health”” 🤢😷🤧food here and never come back… without first sharing this with other potential patrons so they could make an educated decision before coming here and trying to be healthy. Food was good though. I’m bummed I won’t be back bc I like the food and the service and environment at this location (compared to coconut creek promenade) was so much better. But once I see something like that, im done. It was just nasty. I used to work in the food industry before medicine… anyone handling food needs to be educated on basic hygiene. People really should just know this stuff, and if they do - then they should care if they’re in a position to transmit their nasty snot to unsuspecting patrons foods. It’s either an “I don’t know” or “I don’t care” problem. Either way, I hope the manager looks at the date and time and location on the camera and educates...

I am beyond disappointed with the level of service I didn’t receive while going to this location yesterday. Usually I go to the Aventura location, the customer service is outstanding as well as the food. Zero complaints! But in Weston, when I walked in I held the door for two girls behind me. I was first in line to place my order, I waited at the counter and the guy standing there Sebastian saw all of us walk in, did not greet me at all or even acknowledge me. Walked around the counter to where the two girls went to sit at and started cleaning the table off for them. Still no acknowledgment. I stood there like am I invisible? Maria who was so nice saw, and what it seemed like she was on her lunch break eating, she was about to stop and help me when she saw but by then I was so turned off and disappointed, I walked out. I’m not sure how this location provides customer service but I’m highly disappointed. Completely lost my appetite. Not sure how the food is at this location either. I really wanted to give them a second chance, because maybe it was just him, but that completely rubbed me the wrong way. Carrot express has multiple locations and Aventura has NEVER disappointed. Hopefully this location can learn from this and maybe if you try it you have a better welcome than I...

Update: food is okay but they prioritize take out orders so it took 35 minutes to get my food.

Update: I ordered the vegan bowl and asked twice if it was spicy I was told it wasn’t. I got home and the first bite I took had my mouth on fire. I react horribly to spice which is why I make sure to ask twice and include “really? Cause I DIE” to emphasize the seriousness of it. I called just to let them know they shouldn’t let that slide. I didn’t call to get a refund or free food. Still the manager told me it “wasn’t spicy; but that they could take a look at it” I clarified I wasn’t trying to get my money back just let them know it is spicy. The could care less.

Original review: The plantain was good, but my food took WAYY TOO long. I order one bowl and waited forever. The girls there are sweet and I’m happy they allowed me inside with my dog no questions asked. But the food wasn’t worth the wait sadly. I will give it...