Flanigan's Seafood Bar and Grill — Restaurant in Weston

I have been to several Flanigan’s in the past so am pretty aware of their standards. Today was easily one of the worst experiences I have had food/service in a long time (if not ever). We ordered a chowder that was completely tasteless/bland and had to send back. Bear in mind, i was coming from a bike ride and was starving which should give you an idea of how inedible this was. We also ordered the fish special (mahi) which was blackened, but given the filets are cut so thin was very dry (something as easy as cutting a half portion with double thickness could easily avoid this) That said, the absolute worst part was the fact that we were seated close to the bathrooms, and unfortunately one of the employees spilled what must have been sewage on the floor next to our table and along the path to the bathroom area as they were walking to and from said area (still unclear as to why). The stench lasted for a good 10-15 minutes until they applied cleaning products (bleach) to clean and mask the odor, but by then several of us were nauseated To complete this colossal mess, the manager who was instructing the employees through the cleaning process, approached our table as we had a look of disgust to ask if there was anything wrong. We expressed very decently what had happened (we had small children so didn’t want things to escalate), and his reaction was “i dont smell anything, its just bleach” to which we replied “ that is true but not what we experienced over the last 10-15 minutes ( which he was obviously aware of). He then proceeded to ask in a very condescending tone “do you want to eat for free or take something off the bill” he later realized that wasnt was this was about and offered to cut the check in half. We were fine with the offer, and he proceeded to take the bill. Upon his return, he did provide a discount but of only half what he had previously offered and again said in a very poor tone “well, i hope this makes you happy” as if he was doing us a favor. Furthermore, he basically blamed everything on the employees lack of education and stated “thank god their going to college” Bottom line Flanigan’s, this type of behavior is unacceptable to anyone and particularly paying customers. Will definitely not go back to this location but this was such a poor customer experience i had to share as you can see i seldomly blast any establishment but this...

I went to curbside pick up, I called before placing the order they told me 15 to 20 minutes. I only ordered fish dip, I don’t know if anybody is aware but the fish dip does not have to be cooked. But I understand the 15 to 20 minutes because there are other people and I’m in line. So that was not a problem. 15 minutes later I arrive, curbside was very nice came over to the car took my payment I gave him a tip (more than 20% )and another 20 minutes go by. So I get out of the car and I ask one of the people doing curbside what was going on. They told me they were working on the order it would be up any second. 10 minutes later Jimmy the manager comes out and offers me something that I cannot eat, and then he offers me peel and eat shrimp and tells me to come back the following day which would be Saturday That they would have the fish dip and I would be taken care of. So he gives me some Peel and eat shrimp! I get home I open the box and there is no lemon there is no cocktail sauce It looked so unappetizing I couldn’t even eat it ! I still go back on Saturday, (call Jimmy on the phone, the manager) tell him I’m on my way and he knows my name and my number from Friday I sat in the parking lot for 35 minutes he never came out he never put the order in! I never got reimbursed for Friday and I still have not received my fish dip. I have been in the restaurant business my whole life and I have never Experienced anything like this. It doesn’t even deserve one star but you can’t write a review without It. Very disappointed and I believe they need to get their act together or soon that restaurant will be out of business if that’s the way they perform

I would like to update this review, at the moment, I cannot think of his name. ( I wish I could, because he deserves to be recognized) one of the managers fixed this situation for me without any questions asked. I did not have to wait, and he personally took it out to my car and apologized. You would think “it’s only fish dip,”but when you wait two days and you pay for some thing and you don’t receive it and the GM of the restaurant does nothing, it’s very upsetting. But the manager took great care of me and I am a happy customer again. I just wish I can remember his name so he can be recognized. Thank you...

Initially, I discovered Flanigan's from a google search looking for a seafood dinner. Calling Flanigan's a seafood restaurant may be a bit of a misnomer, considering the abundance of non-seafood items on the menu. With that said, what a blessing that I had the opportunity to eat there which I will outline as follows:

1. Staff: Our server introduced us to the menu in great detail, running us through the specials and deals. She expressed genuine interest in where we were visiting from and clearly had a lovely relationship with all of her patrons whether they be first-timers or regulars. She even took the initiative to give us a discount that came with the hotel we are staying at (which we did not realize until in direct conversation with her). Not only that, but the person who brought our food out also made pleasant conversation. It was an entirely welcoming environment thanks to the fabulous staff.
2. Souvenir cup: Maybe this sounds silly to some, but I must mention it because it means a whole lot to me. If you order a fountain drink (I got lemonade), you are given a LARGE souvenir cup with free refills. Something about taking the experience home with me just feels right.
3. Price: I genuinely cannot figure out how this restaurant makes a profit with the unbelievable quality and prices. I got a steak, loaded baked potato, side Caesar salad, garlic rolls, and a drink for about $18 thanks to their special. It was delicious, with the steak cooked exactly to the temperature I requested (medium rare). With my family of 4 ordering similarly, somehow our bill was less than $80.
4. Ambiance: The crowd had a lovely mix of young folks and older folks, regulars and newcomers, and a full restaurant yet short wait times. The inside decor (including strings of lights and beer koozie streamers), the TVs with every sporting event imaginable, and the outside patio that overlooks water provides a venue fit for any occasion you may want.

What more can one ask than cultivating their ideal dining experience at a place with fabulous staff and suspiciously affordable, delicious meals. I...