PANNA Weston

Today 5-17-19 at 1:03 am I stopped at your location at Weston. From the airport on my way home after getting my son.

First I would like to say that I am a loyal customer for years at this location and I am in the food industry for more than 38 year.

I ordered 6 cachitos , one Pandebono, 1 tequeño and one natural orange juice. I wanted to pay with cash but I had a big bill and they could not take the money which I do understand and it is a good practice no to take big bill that late so I paid with my credit card.

When I went to get my order check #884 the lady who was real nice informed me that I would have to way 15 more minutes because they had only 5 cachitos. They asked me if I would like to change it for something else and I said yes because I did not want them to go back to the machine and credit in my account the cost, just for one cachito, it was too much to do for them so I took the offer to change the cachito for two teqüeños.

After all this the manager asked me to pay 25 cents YES 25 cents after they made the mistake and offer to change it for something else. I asked the manager are you going to change me 25 cents after you made the mistake and you guys asked me if I wanted to change for something else? and he say with I DO NOT CARE FACE “YES” so I gave him $5 bill to change me 25 cents. After he came I asked; do you understand that you Just lost a loyal customer and once again with I DO NOT CARE FACE HE SAID “yes” and he said they make me to change for it. I would like to believe that the owner would never change a customer 25 cents especially when Panna was the one who made the mistake, again 25 cents

Them when I was on the car already on 75 I noticed that he gave me back $4.25 instate of $4.75 so he overcharged me for his Mistakes.

This manager needs more training in order to understand that one customer represent thousands of dollars over years. This manager showed me today that he does not care to lost a great loyal customer over 25 cents, that is crazy! The questions are simple how many more customers are you willing to lose under this manager and how many customers will not give you a feedback back but never come back to Panna.

A loyal customer who you will not see anymore but I hope you take the time to show/train this manager on customer retention.

Good luck and thank you

Hair Parra