PANNA Weston — Restaurant in Weston

Today 5-17-19 at 1:03 am I stopped at your location at Weston. From the airport on my way home after getting my son.

First I would like to say that I am a loyal customer for years at this location and I am in the food industry for more than 38 year.

I ordered 6 cachitos , one Pandebono, 1 tequeño and one natural orange juice. I wanted to pay with cash but I had a big bill and they could not take the money which I do understand and it is a good practice no to take big bill that late so I paid with my credit card.

When I went to get my order check #884 the lady who was real nice informed me that I would have to way 15 more minutes because they had only 5 cachitos. They asked me if I would like to change it for something else and I said yes because I did not want them to go back to the machine and credit in my account the cost, just for one cachito, it was too much to do for them so I took the offer to change the cachito for two teqüeños.

After all this the manager asked me to pay 25 cents YES 25 cents after they made the mistake and offer to change it for something else. I asked the manager are you going to change me 25 cents after you made the mistake and you guys asked me if I wanted to change for something else? and he say with I DO NOT CARE FACE “YES” so I gave him $5 bill to change me 25 cents. After he came I asked; do you understand that you Just lost a loyal customer and once again with I DO NOT CARE FACE HE SAID “yes” and he said they make me to change for it. I would like to believe that the owner would never change a customer 25 cents especially when Panna was the one who made the mistake, again 25 cents

Them when I was on the car already on 75 I noticed that he gave me back $4.25 instate of $4.75 so he overcharged me for his Mistakes.

This manager needs more training in order to understand that one customer represent thousands of dollars over years. This manager showed me today that he does not care to lost a great loyal customer over 25 cents, that is crazy! The questions are simple how many more customers are you willing to lose under this manager and how many customers will not give you a feedback back but never come back to Panna.

A loyal customer who you will not see anymore but I hope you take the time to show/train this manager on customer retention.

Good luck and thank...

I have been a customer at Panna on Weston Rd for years and years and I can't deny that they have made some good and pleasant changes, but today something very strange happened, and I understand that there are days like today, but I never expected the response from the workers. I placed an order for two arepas, but neither of the things I ordered came out well. One was missing something and they put it on the other one, and the other arepa, which was simple, the diablitos one, came out worse. As I said, I wasn't upset or anything, but I don't think the worker's response was appropriate. When I opened the "diablitos" arepa, I expected it to be filled with diablitos , that's what we usually expect, that's how they make the "peluda" and others that you see that they really make it. Well, this one made me laugh and obviously I approached her with a good attitude. In fact, I told her, I know there are days but... and I proceeded to open the arepa in front of them so they could see and I won't tell you a lot of the faces, yes there was the intention to change it but when I heard the girl tell me “ La medida de diablitos es una cucharadita y ahí si no puedo hacer nada "! 😳…there I almost gave up here and although this ended up being handled by a very kind muchacho, I preferred to tell well she says that is the measure is ok, but I really told the guy leave it like that I will eat it like that don't worry but I still do not agree with that teaspoon as she said it and much less her attitude, as a customer service that I was for many years I would have handled it differently, I would have handled it like the guy at the register or better yet I would have stayed quiet and tried to fix it in another way or simply say it in another way The others that I have consumed I have not had any surprises or simply today it was my turn Have...

The lack of respect towards my family was baffling. I have been coming to Panna for years with my family to eat and hang out. I moved away and on my way home from the airport visiting my family we decided to stop and get a late night cachito. We arrived around 12:45am and my father placed the order for 6 cachitos, 1 pandebono and and orange juice. He tried paying with cash but his bills were high and they were not accepting it at the time (understandable my father and I both work in the industry).

Once the order was made the lady over the counter said it would be 15 mins to get one cachito because they only had five . That’s when the lady offered an exchange for some tequeños so we would not have to wait.

At that time the manager took over and proceeded to do the exchange.... he then comes up to my father and says he needs to charge him (I am not kidding) 25 cents for the difference.

Frustrated, we ask the man if he’s really charging us cents for a $36 order and loyal customers for years over a mistake they made and a solution they proposed. With a straight face the man said “yes” and took the money.

Not only was he extremely rude and needlessly petty but when my father told him he lost a customer for life he literally gave 0 shits.....

We will never eat at this establishment again.

Get this... the biggest joke of all was that at the end the manager ended up giving my father the INCORRECT change and took MORE money.... but he was upset and we did not notice until the end.

Coming from the food industry I highly suggest you re-train your staff on customer service and understanding the value of a repeat loyal customer...