We have had a few good experiences in this restaurant in the past, that is why we kept coming to eat here… not anymore, horrible experience. Today I took my mother and my wife to have lunch, when we arrived the restaurant was not busy and there were maybe two or three small tables occupied. A lady that I guess was the manager welcomed us to the restaurant and a gentleman came to take our drink order, all was good at the time. Right after we arrived, two gentlemen seated in another table right beside to us. I saw that another server diligently took their order. We had our drinks for a while but nobody came to ask if we were ready to order, so I made a gesture to the lady that welcomed us to the restaurant and told her we were ready to order. She verbally took our order, a risotto frutti di mare, linguini ai vongole, a Salmon and a Pizza Diavola to go. After a few minutes we began to see how everyone else in the restaurant got their food except us. Even the two gentleman that arrived after us had antipasto, main course and we knew nothing about our food. At some point I asked another server what was going on, the answer was “oh, you order risotto? Sorry but that takes time”. We patiently waited for another 15 minutes, dishes continued to go out to another tables, people that arrived much later were eating. At that point, after 45 minutes of waiting for the food, we all lost our appetite. So, I called one of the servers and told him to please bring us the check that we won’t wait more for the food. He spoke to the lady and she came to our table, she never apologized, but in a rude manner explained to us that the sea food takes time to cook (in case we were not aware) and that at Bellini they prepare everything at the moment. I didn’t liked her tone not the way she approached to us so I told her that she should have warned us from the beginning about the preparation time, again no apologies, she insisted in the same argument, practically calling us ignorants. With all due respect, both of my parents are from Italy, we have been to many Italian restaurants and we have ate risotto and pasta with vongole many times. So, you shouldn’t address a customer and told them something like that, not even to someone that is not familiar with Italian food. Be respectful, apologize and search for a way to make it up for the inconvenience, just a piece of advice. At that point, I didn’t want to argue anymore and requested the check. She told us that the drinks were on the house and we left. Just so you know, food might be great in a restaurant but bad service can ruin everything.