Sano Food Weston

Terrible experience. I had high hopes because the Sano in Pines is good but this location missed the mark. I placed my order online and It said it was going to take 30-40 minutes which I thought was weird because what I ordered shouldn’t have taken long. Nevertheless, I waited and around the 30 min mark I walked in to check on the status of my order. To my surprise they had no information on my order and claimed that they didn’t “receive” my order until I just came in. I believe that they had it but the girl failed on her duties to check if they had any online orders. I was then informed that my food was going to take 50 min. I literally ordered ceviche and an empanada. I asked for a refund and was told I couldn’t get one because only the manger can authorize them and they weren’t there. I called to see if perhaps the order was finished early and I was told that my food was ready (as if it’s been ready)….not sure when they planned on telling me. Once I got my food it was nasty. The empanada was okay but the ceviche was terrible. If I could give 0 stars I would. Terrible customer service and terrible food.