Sano Food Weston — Restaurant in Weston

Terrible experience. I had high hopes because the Sano in Pines is good but this location missed the mark. I placed my order online and It said it was going to take 30-40 minutes which I thought was weird because what I ordered shouldn’t have taken long. Nevertheless, I waited and around the 30 min mark I walked in to check on the status of my order. To my surprise they had no information on my order and claimed that they didn’t “receive” my order until I just came in. I believe that they had it but the girl failed on her duties to check if they had any online orders. I was then informed that my food was going to take 50 min. I literally ordered ceviche and an empanada. I asked for a refund and was told I couldn’t get one because only the manger can authorize them and they weren’t there. I called to see if perhaps the order was finished early and I was told that my food was ready (as if it’s been ready)….not sure when they planned on telling me. Once I got my food it was nasty. The empanada was okay but the ceviche was terrible. If I could give 0 stars I would. Terrible customer service and...

I have already provided some feedback as part of sabor venezolano. Sano Food. Is a great place. We discovered it by chance. The place is nice, tidy and cosy. The options are great, varied and delicious. And there is a good variety for a diverse group. The healthy arepas and alternatives are a fresh air to the normally ultra processed and extremely unhealthy diet available in more commonly used n other establishments. This place is nice because in the same restaurant you have very healthy alternatives and regular (less healthy but equally delicious) alternatives. Staff is great. Our waitress was Roseline (apologies if the spelling is incorrect) and she was an absolute star. We found this place by accident while visiting friends. And as soon as we could we went back again. No disappointment on either occasion. Is a good place for a quick bite or a more involved lunch/dinner/breakfast Is not luxurious or particularly fancy but is right for many situations. Thank you...

Ordered a spicy tuna salad and there was no avocado. I call and talk to Laura and am told I am not able to be refunded, not even offered a partial refund. All they can do is offer me avocado and a refund only if I bring back the salad. I offer a picture of salad but not acceptable to them. This is after I drove home with the salad. When I explained that neither is possible as a) I do not live close and b) am working I was told there is nothing they can do. They later call again offering once again an avocado or two avocados. They can even deliver it to my work (meanwhile it is now an hour after I order it... had already eaten salad before noticing it had no avocado and it does not desirable to me to be offered a raw ingredient. In fact the idea of being delivered an avocado is pretty ridiculous. "Dont worry we have a lot"). I will be forced to do a credit card chargeback because of lack of a reasonable response. Also given a lot of...