Tropical Smoothie Cafe — Restaurant in Wetumpka

I love tropical smoothie! Ive been going to the prattville one and it’s my favorite date night location. Of course, when the Wetumpka one opened, I was super excited. It was a much closer drive and conveniently had a drive through for quick lunch breaks. For the first few months, this place has been pretty good except for the occasional watery smoothie or rude employee. But these last few weeks have really worsened my opinion on this industry. Especially an event the occurred just recently. I went through the drive through to get a Açaí bowl, extra banana, my favorite. But when I got it, the açaí was completely melted and has WAY too much Nutella. I understand that they’re training new people so I tried to be understanding and took it back inside so they could fix it as they’ve done before. But this employee treated me the opposite an employee should! She paced back and forth on the phone, and GLARED at me when I attempted to get her attention! When I grew frustrated, she simply rolled her eyes and kept laughing on the phone. I was so angry, thankfully two more girl employees came and kindly helped me, apologizing for the other employee. Afterwards, I asked the two helpful girls what the rude girl’s name was so I could let the manager know, but they said they couldn’t tell. I understood because they were clearly all minors. One of them had the name tag on and her name was kaylie and the other one said her name was Leah I think. As i walked out I told the rude girl that if she wants to move forward with her career, then she should start working on her costumer service. She then got angry and yelled, “Well, since I’m shift lead, I think I’m doing fine!” I can’t believe a shift lead treated me that way. If I ever come back I’m definitely asking the two sweet girls for help, cause honey I feel bad the manager has to deal with such a...

I am very disappointed in the drive thru service I have received today, the lady was not personal at all, she left me waiting at the drive through window for 10 min and it is very hot today, she closed the window so I couldn't say anything and ask how long the wait was going to be, me heading to an appointment! Most people let u know if there is going to be a wait, she took my money and handed me our drinks and then shut the window without saying it will be a few min! When I finally got our food she handed our food and I said thank you she she said nothing to us and just closed the window, I guess I should have went to McDonald's or something and I would have gotten better and quicker service, but I usually love tropical smoothie! Well we had to eat on the way cause we were running late to appointment so when we left and was eating the lady over field my sandwich with sauce and tomatoes and they fell all over my clothes and the non personal lady didn't even put napkins in our bag, how tacky! I am very disappointed of the wetumpka tropical smoothie! But the food and drink was good, not service! Angry...

I was all dressed up this morning and stopped to order smoothies for employees. I ordered three there was a little redhead girl working she was very unfriendly from the get-go. She handed me each smoothie out the window seeing that I had no room or anywhere to hold them I ask if we or rather if she had cupholders and she said we do but… And shrugged her shoulders. This was after an entire smoothie was all over my clothes and everything from trying to hold them then I handed it back to her. They never offered to replace the smoothie. I had to pull over in the line and clean my clothes, clean off my car mat And a little snide girl never offered to help or offered apologies. Ridiculous customer service. There is typically an African-American lady there who is so sweet and so friendly. This little girl...