Jimmy John's — Restaurant in Wheeling Township

I placed an order for delivery over the phone, paying with my credit card at 11:45 AM. I chose the Dundee Rd., Wheeling location because it is less than 2 miles from my place of business. I did not have my lunch at 12:30 so I called again. I was told that the order had just gone out with the delivery person and that I should be receiving it any minute.

An hour later still no delivery so I called again. This time a different person told me that they did not even deliver to my address and after asking around, I was told that no one from that location had even taken my order. I insisted that I had indeed placed my order with this location and had also given out my credit card number. When I pressed the person on the phone about what happened to my credit card number he asked around again, and this time I was told that my credit card transaction had been voided. I asked to speak to a manager and was told that the only manager available did not speak English.

I wish I had read the reviews for this place before I ever placed my order....

Took over an hour for delivery and by the time my sandwich arrived, my lunch was well over and I had work to do. Sandwich was poor quality as well and had one tiny piece of bacon on it. Looked like someone had literally thrown it together. Not made with love or effort whatsoever.

When teenage boy delivered my sandwich he said too many orders came through at once and that's why I waited so SIGNIFICANTLY LONG. He seemed nice but very stressed.

To the owner and management of this store: DO BETTER! Plan accordingly for lunch rushes and dinner. Your slogan is "Freaky Fast!" Someone is not doing their job properly.

Will update if...

The only reason they are getting 1 star is because negative reviews are not allowed.

Counter clerk was extremely rude and after suggesting he can sell my husband a roll for our toddler son (my husband was getting a sandwich), he refused to actually sell said offered roll.

Counter clerk said that they were to busy to serve my husband and son. The shop was empty.

When I called to speak with the person in case there was a misunderstanding he was rude beyond believe on the phone.

Would never give my business...