McDonald's — Restaurant in Wheeling Township

I recently had the unfortunate experience of visiting the McDonald's in Wheeling, and I must say, it was an absolute disaster. I am compelled to leave this one-star review to warn others about the abysmal service and overall incompetence of this establishment.

First and foremost, the drive-through at this McDonald's is painfully slow. It seems like they have no sense of urgency or understanding that customers have places to be. I found myself waiting for what felt like an eternity, only to receive my order with disappointment.

Not only was the service slow, but the employees were incredibly rude. It's as if they were doing me a favor by taking my order. Their lack of basic customer service skills was evident in their dismissive attitudes and lack of professionalism. It's disheartening to be treated so poorly when all I wanted was a simple meal.

To make matters worse, they consistently got my food items wrong. It's mind-boggling how they can mess up such a straightforward task. I specifically requested certain items, but they seemed to have a knack for giving me the complete opposite. It's frustrating to pay for something and not receive what you ordered.

Even when they managed to get my order right, the food was consistently cold and soggy. It's clear that they have no regard for quality control or ensuring that customers receive a satisfactory meal. It's disheartening to bite into a burger that feels like it has been sitting out for hours.

Lastly, the management at this McDonald's couldn't care less about the issues plaguing their restaurant. They seem to turn a blind eye to the incompetence of their employees and the dissatisfaction of their customers. It's evident that they prioritize profit over customer experience, which is truly disappointing.

In conclusion, the McDonald's in Wheeling is a complete disaster. From the excruciatingly slow drive-through service to the rude employees, consistently wrong orders, and cold, soggy food, this place is a nightmare. Save yourself the frustration and disappointment and find another...

“Horrible Service with Rude and Possibly Discriminatory Staff” We love McDonald’s and often visit other locations, so we had high hopes when we came here for the first time, especially because it’s open until 1 am and had decent reviews. Big mistake. This visit ruined our entire mood.

It was around 11-12 pm. Right after paying, we were wrongly handed a drink carrier we didn’t order. The staff quickly realized their mistake and told us to go to the “second window”, which had no sign at all and was blocked by a large truck. While we waited nearby, a staff member saw us and gave us the most disgusted look and rude gestures, as if we were the ones causing confusion.

After the truck left, we returned to the second window and were completely ignored. No explanation. No service. Meanwhile, other cars that ordered after us got their food at the first window with no issue.

We finally went back to the first window, where the same staff member threw us our food with a dramatic eye-roll and a level of rudeness that bordered on comical.

We reviewed the dashcam afterward. We were polite and followed instructions, yet we were treated with hostility that felt disturbingly discriminatory.

This was hands down one of the worst fast-food experiences we’ve had. Unless it’s late and nowhere else is open, avoid this location. Zero professionalism, poor management, and deeply questionable behavior...

I recently visited this McDonald’s and ordered a coffee with no sugar. I made the request clearly—twice—once at the drive-thru speaker and again at the window. Despite that, my order was still incorrect. It seemed like two young employees were handling my order, and instead of taking it seriously, they were giggling and mentioned something about “extra sugar,” this was frustrating and unprofessional.

Unfortunately, this isn’t the first time I’ve had issues at this location. It’s the closest McDonald’s to me, so I’ve given it several chances, but the service continues to disappoint. I’ve experienced incorrect orders, poor customer service, and staff who don’t seem trained to handle customers with care.

The management doesn’t appear to be engaged either—they’re not especially approachable, and it seems like most of the staff are hired based on friendships or family connections rather than qualifications. I’ve heard the promise of improvement before, but nothing ever seems to change.

This is by far the worst McDonald’s I’ve been to, and I hope someone from corporate takes a serious look at what’s...