Starbucks — Restaurant in Wheeling Township

A previous time we have ordered via the app and popped into the drive-thru on the way to work, and the woman working was rude and said "you really should place a pickup order 10-15 minutes beforehand otherwise just go through the drive thru and order normally." ....Zero cars in line behind us and barely any people in café, so not sure why you're giving us an issue. We blew it off because we've ordered numerous times before on the app and showed up in less than 10 mins, and have had zero problems with this location and other locations...until this lady started working here. Cut to today (6/29) after work, we placed another order and purposely did it at least 10 minutes before showing up. (it was 9 minutes after placing order when we got in drive thru line) and same rude chick says "we haven't even started it yet. You need to give us 10-15 minutes to make it or just order it through the drive thru" My mom is like, "we ordered it 10 minutes ago?" Really liked this location as it is close to my house, but it has gone severely down hill with atrociously slow service times (you will be sitting in the drive-thru or café for 15-20+ minutes regardless of how long the line is because of how slow they are, so don't have any plans lined up or expect to actually be on time for work.), and now this nonsense with the waiting a certain amount of time to place an order and STILL getting argued with! If it takes three-four employees 10-15+ minutes just to make a few drinks with no one else in line, I don't know what to tell you. That seems more like a company/management issue and not something to berate your...

We had the worst experience I've ever had at a Starbucks just now at this store. I ordered a caramel creme frappucino for my kiddo. The barista handed us a caramel ribbon crunch creme frappucino instead. It's not the first time this has happened, so I politely explained that I had ordered a regular caramel creme frappucino, rather than the "ribbon crunch" version, which matters because my son has a food allergy that prevents him from being able to have the "crunch" pieces on the other (nevermind that it's a completely different drink which even the sticker proved wasn't what I had ordered). The barista snatched it back, threw it away, and proceeded to make the correct drink while absolutely slamming the ice cabinet door, slamming the ice scoop down, slamming the fridge door closed, etc. Just absolutely rage-making his drink. My correction had been offered politely, with grace for the mistake, AND I had been right on top of it all! It's not my fault she made the wrong drink? Like, fix it and be nice? Geez. Her anger was entirely unfounded to begin with. She acted like a petulant, bratty child. Not someone who belongs in...

Waited two minutes at the first ordering window for someone to come at 9AM. I kept saying hello to myself and when the lady started responding she said "one moment," took another whole two minutes and when she began talking with me she had the most annoyed and sarcastic voice.

I told her I had a mobile order and she said "you ordered for in-store," like sorry to inconvenience you ma'm didn't know I ordered for "in store" but isn't it your job to get customers their orders and in a respectful and positive fashion??? I have absolutely no doubt this lady hates her job because she didn't want to do it and when she knew she had to, she got upset and disrespectful.

2 stars instead of zero because the younger girl of asian descent who gave me my drink was very sweet and I wish she took my order as well.

Do better Starbucks, schedule your employees that do not want to work at night or let them go. Customers expect good and efficient service in the morning especially when they are paying...