Caribou Coffee — Restaurant in White Bear Lake

Super unprofessional and rude. Probably one of the worst experiences I've ever had at a Caribou coffee.

May 2nd: I liked this location and have been visiting for the last couple months. But my experience today made me question everything. My partner and I visited yesterday and our beverage was incorrect. We didn't notice until after we got home and called about it. They took my partners name and told us to return whenever we could to get the correct drink for free. No problem here.

Today we show up and there's no customers in the drive-through (yay!). We pull up to the speaker and explain the situation. A guy behind the mic responds and he does not really seem to understand what's going on. He asks several questions about the situation (almost as though he though I was lying) and I give him an answer each time. Eventually he stops asking questions and the speaker goes silent for a minute or two. Then a woman comes over the speaker and asks us what kind of drink we would like to order today. Confused, I asked "What?" And the man chimes back in "Oh yeah uh you need to pull forward so you can get your drink."

Okay? I wanted to order some food but I guess I'll pull forward if using the speaker is causing problems or things are too confusing.

So we pull forward and no one is at the window. We can see workers inside but no one even looks at us. We were still the only people in the drive-through. After another minute or two a lady comes over opens the window, hands us a receipt, says "The drink will be right out," and closed the window before I could even process what she said to us.

I guess I wont be ordering any food.

A couple minutes later she brings me my blended coffee and a freaking boba straw and says "have a good day" and nothing else, so I actually had to ask for the correct straw even though they messed up my beverage, I only got one drink, and I was the only person in the drive through up until that point.

How rude is it that I wanted to order more food and pay more money for more stuff at your business and give yall another chance after you messed up before, but I literally couldn't do any of that because your customer service skills were so bad that you couldn't even acknowledge me as a paying customer, after only a few minutes of us being there. You didn't even say hello to us or tell us to pull forward. You just asked for a phone number then went silent after you took our order. You didn't even acknowledge that you finished taking our order. Because you didn't finish taking our order. We had more to order. But you guys wanted us out so badly that we just left.

We guess you don't want the business.

Disgusting behavior. You cant get what you paid for and you cant pay for other things either apparently, so just...

When you look for customer service you look at how an employee engages their customers and acknowledges their surroundings. I normally go through the drive through because I am in route to work. Today I decided to come into the location do work on some business, ordered a coffee the gentlemen proceeded to take my order, payment, then it went up on the screen. I went to sit at the bar to wait for my drink. As I began to wait I continued to see drinks being made and pushed out to customers. I saw people leaving the drive through, people that ordered after me. I finally after continuing to stare at the barista and wait walked over and asked if my coffee was going to be made. I was asked, "did you have something?" I love caribou as a whole, but you need to ensure that you are taking your customers in the order that they are coming in. Missing people in my opinion is something that is unacceptable or at least acknowledge the person and ask if you can help them to determine why someone may aimlessly be looking at the counter. I can promise I didn't come here for...

We just left this caribou that we go to at least 3x’s per week and we were treated so poorly by an employee. This employee was extremely disrespectful and very rude. Our order was incorrect so we had to go back thru the drive thru. We waited for several minutes to be helped again and when we asked if our drink was made properly, she responded with, I don’t know. I didn’t make it. Who says this to a customer? I had to ask for her to confirm with the person that made the coffee to make sure the drink was correct. We continuously got deep sighs and dirty looks during both of our drive thru experiences. I asked this person to be nicer to customers and I said I will be contacting your manager. Her response was, my manager won’t care. So, I called and emailed corporate after hearing this. It’s pretty concerning that management doesn’t care how employees treat customers. Maybe you should consider hiring people that do care about the stores customers. You’ve now lost customers that were loyal to this Caribou for over 20 years bc...