Jimmy John's — Restaurant in White Bear Township

UPDATE: Don't place orders for future pickup, they will make them immediately and your food will sit on the sheet forever. This is a reoccurring issue that management clearly doesn't care about despite their response to my original review. Probably wouldn't have come back if it weren't for coworkers who wanted to eat here.

Original review: Curbside is joke, it doesn't work, don't use it, and definitely dont tip because they wont do it anyway. They also made my food almost an hour before it was scheduled to be picked up. It's a shame they are incapable of doing this because other than this issue they aren't bad. Don't offer a service if you aren't going to actually do it. I waited out front after "checking in" for 10 minutes before just going in and getting it myself. I saw my order right on the shelf with "CURBSIDE" all in caps on the receipt. Also 7 employees standing around looking for something to do. I will admit the staff seemed polite when I asked for a drink tray. Really disappointed and frustrated overall. There are plenty of other great places to get lunch around the area though. If you haven't been to Casa lupita down the road I would highly...

I am not happy with my experience at this Jimmy John’s. Today, I ordered two sandwich combo meals for delivery. I ordered a spicy Italian and a BLT. When Jimmy John’s came to deliver my order, They forgot the BLT sandwich. I then called them to tell them that they forgot and they said they were going to make it right and come back with the correct sandwich. They texted me saying they were at the front of my apartment when they weren’t. I waited there for 10 to 15 minutes and they still didn’t come. I called them back, and the manager told me they had video footage of them making the two sandwiches and then accused us of stealing which was hurtful. They eventually realized they may have delivered the wrong order to me and then came back with a new sandwich that wasn’t the BLT. I am disappointed with my service at this restaurant and I am so dissatisfied in how I was treated by the manager. I will not be going back to this Jimmy John’s and I do not recommend this Jimmy...

Horrible Customer Service and lack of empathy. Your slogan is ”Freaky Fast” yet I placed my order and it took over 45 minutes for me to get my food delivered. I had to call the store 3 times to check on the status of my delivery and the only response I was given was “We have 1 driver and we had no idea we would get so many orders after I ordered... every call was answered like I was annoying them with a question of how long it would take for my food to arrive. Then, after asking; instead of being offered a form of compensation for my extended wait..I was again greeted with an annoying tone from the manager saying I could throw in a cookie! A cookie, paid for delivery under the impression your slogan meant something and you say I’ll give you a Cookie after waiting over 30 minutes for a sandwich! Never again will you receive a $1 from me Jimmy Johns! $27 waisted!!!! Thanks for the...