Trotter's Steak and Seafood House — Restaurant in White Township

Called to make reservations New Year’s Eve and was told the later the better so we settled for a 7:45 reservation. We went early to have a few drinks at the bar and let them know we were there and ready whenever but would be fine waiting until our reservation. Let me add that they were semi-busy but not overwhelmed at this point. We got drinks right away. Well, when it came to a 2nd it took 20 mins for mine and the person I was with never got his.

So, 7:45 rolls around and we walk to the podium, where another couple was waiting to be seated. They did NOT have reservations, but were seated before us. 8 o’clock rolls around and the bartender then greets us (same bartender that knew we had reservations and why we were sitting at the bar), runs off to grab a ‘clean’ tablecloth, then seats us. Same bartender comes back 20 minutes later to get our drinks FINALLY!! I start giving him my order and he interrupts me asking ‘Didn’t anyone tell you we have a limited menu tonight?’ ‘No, not when we made reservations, not when we arrived, and not when YOU sat us and handed us the regular menus.’

On that note, I said ‘Thank you, but we will be dinning elsewhere!’

Point is, we should have never been asked to make later reservations when staff wasn’t busy, and it was by far the worst service I have EVER had!! And if it was a reservation ONLY night then customers strolling in should have been told that. I was looking forward to trying Trotters for the first time and with that experience, I won’t be returning to give them a...

Trotter's is an interesting place. Inside, it is extremely clean and well taken care of. My initial thoughts were the food was expensive, and by expensive, I mean about 5+ dollars more for a burger, steak, etc. - but going into this, I wasn't paying so I figured I didn't have much to lose.

We ordered food on a Saturday night and it took over an hour to cook our main entrees. There were a total of two other parties there, so this was shocking. Initial thoughts were the price was high, and the food must be cooked fresh, so I assumed that we would be getting something amazing out of the kitchen.

I ordered a burger. Initial note was the bun was extremely dry (not really fresh). The burger was also dry and a bit chewy. Portions of fries were lacking. I peeked at a few other folks plates in my party and it looked like portions were just not on par in comparison with other restaurants. Assuming bread or salads come with pasta is a no brainer, but not here - there are few, if any sides offered for "free". I knew in my mind that if I bought burger from the supermarket and grilled my own burgers, it would taste better than this. For a party of 4 the cost was close to $150, which was really out of this world for a few main entrees and an appetizer.

In the end, it really amazes me how a restaurant can charge this much money for food that I would consider to be subpar. There are many, many better...

We went to Trotters tonight. Started off when we walked in the door, unknowingly the owner was behind us as we were discussing the special. He squeezed past us and turned around grabbed two menus and seated us himself. Very kind and welcoming man. Our waitress was very busy as there happened to be a call off, but her service of everyone wasn't effected. She ran all over that floor waiting on everyone with kindness and patience while she also was making drinks, bussing tables, and being hostess to incoming customers. Then the food came. We got the surf and turf specials. It consisted of lobster tail, ribeye steak, parmesan risotto and bacon wrapped asparagus. It is the best meal I have had in a restaurant in a very long time. Everything was cooked and seasoned perfectly. During our meal the executive chef came out also and introduced himself and checked on how we were liking everything. He was thankful for our praise. He continued to make his way through the other guests in the restaurant. When they were able both the chef and owner were helping the waitress on the floor. It was very clear to me how much they care about making the customer experience a great one. We will definitely be going back and I would recommend them to anyone in and...