I have used dominos for years. I have been a loyal paying customer again, FOR YEARS. I have come to a bad spot and have no food in the house and no money I got on the app just to see if by chance I have an emergency pizza, and sure enough I do. I got excited, this was literally the only way I was going to get to eat today. So I go to place the order, and have it delivered, and didnt realize oh crap, the delivery charge.....fair enough, ill switch it to carry out, I can get someone to take me up there maybe. Tried switching it, and come to find out they wont allow it, it has to be delivery, and also to do delivery on said pizza you have to have an order for $15 or more. So in a nutshell shell, "here's your free pizza, but only if you pay us 15 dollars". So its not free at all. And its not an emergency free pizza either, its a buy one get one, which is literally false advertisement. Ive seen people sue companies like this for less. Dominos has lost a customer. I was excited and happy about how they take care of their loyal customers, just to have them spit in my face the day I needed them most. I even tried calling the store and support to explain the situation, just to be told theirs nothing we can do. I'd rather pay pizza hut their outrageous prices in the future than to have someone do this to a me as a loyal customer. Yall can take a thin crust pizza and shove it up...
Read moreI ordered a pizza for carryout, picked it up, and arrived home to find that my pizza was made with the wrong sauce. After verifying that I placed the order properly, I called to find out how to get the pizza I ordered. Despite delivering often to our location, the shift manager said that she would remake the pizza but I would have to return to pick it up because she only had 2 delivery drivers at this time. She said she would remake the pizza after the 3 other orders she had "ahead" of me (though I had ordered 2 hours prior for pickup 30 mins before this phone call). After escalating to the general manager, who offered us a free pizza for our next order, the GM refused to deliver a pizza to us tonight because the original order was placed as a carryout so he could not make it into a delivery order. Then I was told I could not talk to someone higher up in the organization. I currently have a voicemail in to the district manager. I eagerly await...
Read moreOnce again this poorly managed Dominos location blew my delivery. Hands down the most poorly managed Dominos out there. Drove around my neighborhood and went back to the store without dropping off my order. Called the store and they acted like they had no idea what was going on. They said I didn’t answer the door and they didn’t want to leave it there. WE SAW THEM DRIVING UP AND DOWN THE ROAD LOST! Took over an hour to ATTEMPT to deliver when the store location is 5 minutes from my house. I guess that’s what happens when you have children MANAGING AND OPERATING the location. Every time I have called after they screwed up my order (which is far more than I should have dealt with) some kid answers the phone and pretends to be the manager. After I demand to talk to the real manager they come clean and say the manager...
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