Starbucks — Restaurant in Whitehouse

I’ve been going to this Starbucks faithfully since they opened and haven’t had much issues until today. The manager there who sounds like she’s smoke her whole life away is the main problem with that place because all the other baristas are sooo amazing some already know me by name and this review isn’t for them. But that morning manager here lately doesn’t seem to know how to work a drive thru correctly. The line is always backed up and there’s only ever one car moves up to the window. I’ve been to plenty of other Starbucks and they at least have take 4 cars orders and are making them and the line move but this one can’t seem to do that. That’s on poor management and any time I’ve had to wait on my mobile order the manager is just barking orders moving around and not trying to help make the drinks. She seems to think she may be above helping them when I can see they are struggling. I always do mobile order in the morning at least 20 min before so I won’t have to wait in the drive thru line and today the line was back up as always so I could pull in anywhere to park to be able to get off but I was at the stop sign waiting to be able to get to the parking lot. So then I noticed the drive thru window NOT a single car was coming up so I tried to ask to see if they could just hand me my drink real quick since it was already made and she just started yelling at me a simple no I’m sorry we can’t do that because of whatever her reasoning may have been okay with me. I’m not a idiot I just was asking but they was she spoke to me was so unprofessional and she need to figure out how to speak to people especially being in her position. And it still took me another few minuets to be able to move from where I already was at for 5 mine because again the drive thru...

Pulled in the drive thru on the outer lane and was unable to merge into the lane that had the speaker to order. Instead I went to the window thinking it's just 1 coffee black nothing extra and I can just order it at the window no big deal.... or so I thought. I dont know if it's the stores policy to deny customers at the window and force them to loop around the entire store just to talk to a speaker box for the order. The Barista said "now i have to be mean to you and can't take your order, why did you do that?" I replied i was unable to order at the speaker bc of the entrance I pulled in at doesn't allow the merging to order at the speaker without full circling the store. Even after this response she repeated again "why did you do that" so then which I replied "it was inconvenient." Guess I didn't want a starbucks coffee today. I dont know what it is about these pink haird individuals but the service was kinda crappy with how it went. I could just be a Karen here but geeze imagine denying a sale because of ego/policy of refusing orders at the window. It's not like I'm ordering a full course meal i mean it's a cup of coffee for crying out loud. Regardless because of this I will no longer be going here for any services. My 2 cents of advice would be to add a second speaker to order from on the outer lane, why else do they have 2 lanes? I don't know but it was kind of ridiculous in my opinion. If you have read this far and understand my frustration please show some love ❤️ because starbucks didn't show...

Genuinely the worst location I’ve been to. The lady with a gap between her teeth was upset about the way I ordered my drink and told me they were supposed to charge my drink as a latte if I wanted 2% to the top. I’ve been ordering this drink every single day for about the past 2 months. The guy didn’t say anything about this when I was ordering the drink and I’ve never had any of the tyler locations say anything to me like that. I also order it often on the app and never had an issue about it. She said it’s the “standard “ to charge it as a latte if I want milk to the top. A standard is something that is known and followed by ALL locations. Her approach was unprofessional and rude. We had even tipped them, which I regret. A job is entirely replaceable and if she’s so stressed and unhappy maybe apply to...