Dairy Queen — Restaurant in Wichita Falls

I have given this place far too many chances. Being from DFW, I’m used to the standard quick DQ when my food is out in 5 minutes or less. This DQ, however, is the worst DQ I’ve ever been to. On March 11th, 2021, I went here with my boyfriend for dinner. They took our order and we went to go sit down and all of the tables had crumbs and left over napkins from previous customers. We sat down and then waited 15 minutes for someone to call our number. We watched as several workers looked at the food in the window and then ignored it to do something else. Our food sat in the window for about 10 of the 15 minutes we waited. Finally, he went up there and asked if or food was ready and the lady asked for the number and gave him our food. I took one bite of the fries from my basket and our fries were cold. I went back up to the front to be greeted by a snappy manager who gave me attitude when I told her my order’s fries were cold. She gave me two new things of fries only AFTER originally setting them in the window and then walked away. The only reason why this review is 2 stars is because the rest of the food: the steak/chicken fingers, gravy, and “Texas toast” was still hot. DO NOT COME HERE. Waste of time, money, and energy for a...

The first thing I noticed when I walked in was trash cans turned around and trays over the top of them so customers can not utilize them only one trash can was accessible and then I walked to the register the same lady that was extremely rude to me a few days ago when I came here had the same attitude as before so now I know it wasn’t just a bad day she has horrible customer service and is not inviting I honestly did not feel welcome at all any time I said something on the menu she would extremely grunt “what else” she said it 7 times before my order was over it was the only thing she said to me I wasn’t welcomed in and she didn’t ask what she can get for me just a mere what do you want this is the shirt over weight African lady working the counter wearing a red shirt at 8 pm she has also been touching her phone while on the clock and her hair without washing her hands thought I’d give this place another chance guess 2nd and 3rd chances shouldn’t apply anymore I will be telling everyone about my experience and I would much rather eat at the sonic...

The owner here does not care about customer service according to the co-manager and cashier. The manager said that they are unable to custom make items and are limited to exactly what is specifically stated on the menu or else they will get fired. I wanted a cup of ice cream with Reese's peanut butter cups on top, and they told me they could not do that. I asked for a sundae without the syrup just the chocolate, and they said they would get fired. I then asked for the blizzard without it mixed, and they said that they had to mix it or else they would get fired. I have never had this problem at any other Dairy Queen. All I wanted was ice cream with some Reece's on top. My wife got a blizzard with a side of Reece's for 50 cents more, so I don't see why they could not have done that for me. My family of 4 canceled our dinner order and went to Braums and got burgers and sundaes there instead without any complications. I am happy to take my money to a restaurant that values...