Audio Connections / AC Customs — Local services in Wichita Falls

We brought out 2011 Buick enclave in to get a DVD player installed on Friday July 10th 2015. After picking up the vehicle we realized that the air conditioner was blowing hot air on the passenger side. After calling audio connections they had us bring the car back to the shop to try and correct the problem. They were unable to fix it, but did change the problem so that the driver side was blowing hot air. They then asked us to return the following day so they could troubleshoot and that it should only take 10-15 minutes. We showed up the next morning after they called the tech at the dealership, and let them work. The 10 minutes turned into an hour then another and another. During that time they never once offered us any information unless we prompted them and asked questions. Even then they told us things weren't looking good and that they should know something in 10 minutes. Our whole family was there that day for over 3 hours because they told us it would be a quick fix. They then told us they couldn't fix the problem without trying to contact a master tech at the dealership and asked if we could "roll with it over the weekend." Please remember that this is July in Texas. That night I purchased a blend door actuator from O'Reilly auto parts for 47 dollars. I put the new part in and the problem was corrected. The air conditioner worked on both sides perfectly. The following Monday my wife took the faulty part and the receipt for the new part to the store in hopes that they might refund us the 47 dollars for the faulty equipment. They did not. They told us they could have gotten the part from the dealership for a cheaper price and then said they didn't believe the part was bad at all. They wanted to have us put our car back into their shop so they could test the bad part by putting it back into our car to prove to them that it was bad. After that we had had enough and told them that we would no longer be doing business with them.

This is the complaint we made to BBB and in response they tried to take a comment out of context and accuse us of threatening them. They also tried to blame the problem on the fact that we were late for our appointment. We offered to reschedule but they said it was no problem. Not sure how us being late is relevant to them breaking our vehicle and not fixing it. They were too cheap to just give us the $47 and call it a day, and too cheap to let us take it to the dealership instead of letting them waste more of our time. Terrible, terrible business ethics. They don't deserve the business they get when they don't value...

It’s a shame you can’t post a “Zero” star review. The communication (or lack thereof) I had with Skip was incredibly disappointing when I attempted doing business with him and Audio Connections. Multiple phone calls went unreturned when I was wanting an update on the status of a quote for a job I tried giving him. The worst excuse for not getting back to me, although believable, was that he lost his notepad with my name and number on it. My goal was to get an audio/video system installed in my vehicle that Skip stated he had parts for most of the job in stock. He would have to order the Tesla style head unit, but preferred a deposit to get it in from his supplier, which he assured he could get. In good faith, and to let him know I wasn’t wasting his time, I paid a deposit up front for half of the job, with the intension of getting the head unit we agreed upon. After 4 days, I never received a phone call. I went in to check the status of the head unit and get an ETA. He, once again, misplaced my number and apologized. After a short conversation he stated he could no longer get the Tesla head unit I was wanting. I was disappointed nonetheless but understood. Since he could not fulfill my request on supplying the head unit I wanted, which he assured he could get, I asked for a refund. I didn’t want to “settle” when he became pushy saying I would be happy with something else. After the refund request, he childishly started throwing papers around while behind the counter and threw a temper tantrum I have never seen, even from my 5 yr old grandchild. Which I’m thankful she wasn’t in attendance due to his colorful language. He suddenly forgot how to operate the CC machine and reluctantly reversed the charge. I politely told him I would call my CC and have the charge reversed if he couldn’t figure it out. Skip suddenly regained his memory. Although the interaction with Skip and Audio Connections was a negative one for me; I do feel the need to thank him. I researched and found a competitor downtown that I can’t say enough positive things about. They have done installs in two of my vehicles and now performing a third....

Where do I begin on this terrible place.. We arrived to this place sometime in the morning. As we walked in, I wasn't greeted, I thought that was rude, being the only people in there. The big man behind the counter who was supposedly the manager didn't acknowledge us until I had to say something. He was very rude and seemed like he didn't want to be there, made us feel like a bother. While he was giving me quotes his employees were standing with the front doors open, smoking cigarettes! Letting all the second hand smoke come into the store. That I did not appreciate at all, because I had my 3 year old in the store with me. Very unprofessional. I decide to take a chance on them, and we agree on a price for a screen installation. He assures me that they can do the job by the end of the day (they close at 6). When 6 came around I called them and asked if they were done and the employee said it was done, and to go pick it up. When we got there the car wasn't ready what so EVER. They didn't even have the stereo in. They said they needed some part for the stereo to fit in, so I purchased the part from them and they said the car would be ready tomorrow morning for sure. The next morning came and the job was done very poorly, they damaged the interior of my car and the cars' AC wasn't blowing any air when turned on. By that time I had already paid for a poor job, so I asked if they could fix the problem and they said it was gonna be 45 mins to an hour when there was only one car being worked on. I was not happy about this at all because the car should have been done properly yesterday. Long story short. This store quotes you ridiculous prices, has bad customer service, does trashy ass jobs, and doesn't give refunds. So please do not go to this store unless you feel losing...