Denny's — Restaurant in Wichita Falls

I picked up an online order for a customer. The hostess wasn't at the post but in the back laughing and talking. I waited a few minutes as she walked back and fourth. I figured she couldn't see me so I stood in her DIRECT line of sight. She and another worker looked right at me and said nothing. They kept laughing and talking. Several other ppl came to the post waiting to be served. Several more minutes passed and she still never came to check on other customers seated or the line forming waited to be seated and pick up food. I yelled hello and she came from the back running with an attitude and yelling at me that she was working on my order...She never came and COMMUNICATED that so how was I supposed to know? I had my kids waiting in the car bcuz I'm usually in and out at this location. Once I told her to check herself and upgrade her work ethic the manager came out. I never saw this girl before so I guess she was new but the manager was sweet and understanding. She didn't care for her either lol. I know places are short staffed but owners/managers need to be more selective when hiring ppl to represent them as employees. When it's less ppl that means bigger work load. They should hire individuals with common sense, that can multitask, have life/work/ppl skills. That's usually single parents that are used to doing several things at a time, older ones that worked during the era where u had to do a good job or u got cut for slowing up production, young ones that have good manners and polite attitude. Those are the ones they skip over and won't give a CHANCE to show and prove what they're made of. That's why the quality is going down and ppl rather just cook/eat at home. Her presence and performance STUNK. I'm glad it wasn't my food I was picking up bcuz I would've gotten a refund. I don't want anything going in my mouth handled by someone like that, that mess is contagious. Customers feel it and will stop coming unless they have no other options and in that case it becomes torture for them rather than a pleasant experience. Running a business isn't just about money, how u make ppl FEEL...

Placed order at 5:42pm over phone, was given a pick up time of 6:04. I arrived at 6:05 and waited until 6:29 to finally receive order. At the time there was a doordash driver there who also had a pickup time of 6:03, also receiving his order a minute before I received mine which made him 26 minutes late receiving his order even though him and I were the ONLY Togo orders. The restaurant was not busy at all with most of the 3 to 4 tables with couples at them already eating their food. Was given an excuse that they've been busy when it was pretty much crickets. When I asked if they offer any discounts for excessive waits, she reluctantly gave me 10% off and gave me a lecture that this can't happen every time an order is late, as if I have a habit of asking for discounts. Then she proceeded to explain that they take care of orders first in first out. I completely understand that concept, but for it to take 47 minutes from time order was placed and 25 minutes after the estimated pick up time for one plate of sirloin steak with hasbrowns and Mac and cheese when the restaurant wasn't busy at all, something needs to be fixed. I can handle an order being 5 minutes late, 10 minutes late... heck, even 15 minutes late IF it's busy, but when your order is 25 minutes late which took 47 minutes overall from the time the order was placed and you look around to see they aren't busy at all... that's the only time I will ever hint at a refund as I am usually very patient. It could have been handled a lot better than it was. It almost seems as the only cook on shift only cooks one dish at a time rather than add things to the grill and other cooking machines as other orders come in. Please address this because I used to love coming here as I have always received great service and the food never took this long to come out, especially during non peak hours. Definitely did not need to be told that they can't give a discount every time an order...

Denny's is a popular family-friendly restaurant chain that has been serving classic American comfort food for over 60 years. Known for its 24/7 operation and extensive menu, Denny's has become a go-to spot for people looking for a quick and satisfying meal at any time of day.

Atmosphere and Ambiance:

The atmosphere of Denny's is casual and welcoming, with a retro-style décor that adds a nostalgic touch to the dining experience. The lighting is bright, and the tables and booths are comfortable, making it a great place to grab a quick bite with friends or family.

Menu and Food Quality:

One of the most impressive things about Denny's is their extensive menu, which offers a wide variety of dishes ranging from classic breakfast options like pancakes and omelets, to burgers, sandwiches, salads, and more. The portions are generous and the food is made fresh to order.

In terms of quality, Denny's delivers consistent results. The food is always hot and tasty, and the ingredients are fresh and flavorful. Whether you're in the mood for a hearty breakfast, a satisfying lunch, or a late-night snack, Denny's has something for everyone.

Service:

The service at Denny's is generally good, with friendly and attentive staff who are quick to take orders and ensure that customers are satisfied with their meal. The staff is knowledgeable about the menu and can provide recommendations based on dietary needs or preferences.

Value:

Denny's is known for its affordable prices, making it a great option for families or individuals on a budget. The portions are large and filling, and the value for the price is excellent.

Overall, Denny's is a great choice for those looking for a quick and satisfying meal, with a welcoming atmosphere, extensive menu, and affordable prices. While it may not be the most upscale dining experience, it offers consistent quality and value that keeps customers coming back time...