Domino's Pizza — Restaurant in Wichita

Title: A Disappointing Experience at Domino's: When Customer Service Falls Short

A few weeks ago, my boyfriend and I decided to treat ourselves to a late-night pizza feast. We ordered pizza, cinnamon sticks, Parmesan bites, and a two-liter soda from our local Domino's. After a long day, we were starving and excited to dig in. We walked about a mile to the restaurant, arriving just before closing time at 12:30 AM.

We sat downin an empty lot, fully visible under a bright streetlight, and began to enjoy our meal. Suddenly, a driver pulled into the parking lot and started to back up. At first, we thought he was just adjusting his parking, but to our horror, he continued backing up, nearly running me over and crushing our food and soda in the process!

Given the late hour and the fact that the restaurant was closing, we were understandably upset. The manager on duty assured us that our account would be credited, and we could come back to pick up our order whenever we wanted. Feeling relieved, we decided to reorder the next day.

However, when we returned to pick up our food, we encountered a shocking situation. The manager—a small white girl—accused me of lying and called me "trash," telling me to go to a different Domino's with my "bullshit story." I was left feeling embarrassed and utterly shocked. All she had to do was review the security footage from the night before to confirm our account, but instead, she chose to insult me.

In an attempt to address the situation, I called to report her behavior, only to discover that she was indeed a manager. I had never experienced such poor customer service in my life. Despite my efforts to resolve the issue, nothing was ever done, and I never received the credit for the food that was ruined or even a simple apology.

This experience has left a sour taste in my mouth, and I hope that Domino's takes customer service seriously. A little empathy and understanding can go a long way, especially in the food industry. All I wanted was a resolution and a sincere apology for the unfortunate incident. Instead, I walked away feeling disrespected...

The local location is excellent it is corporate that's the thorn in my side. Our company makes an order of 20 or so pizzas twice a year and smaller spontaneous orders throughout the year. We're tax exempt. When I searched their website looking for how to place a tax exempt order it said to call my local location. I called the local location and explained we're tax exempt and could I place a large tax exempt order over the phone and still get the $7.99 carry out deal? I was told I HAVE TO place the order online to get that deal. The location told me that I can choose the pay at pickup option to get it tax exempt. HOWEVER, when I choose that option I get a message saying "this store doesn't allow this option for orders over $30." To get the best price I have to pay online. There is absolutely no corporate phone # on the website that I can find and I looked thoroughly. I placed the order online and paid. At the local location I was told if I paid online they couldn't do anything I would have to call corporate to get the tax refunded. I have to submit a web form or enter a request for contact via their chat bot. I then got an email days later with an obvious email template telling me to call the store to set up tax-exempt status on our account. I will do that, but how does that fix the current order where I was charged tax. You can't reply to the email so back to the web form or chat bot. Wait a few more days. Get the same email response. Grrrr. Why are you making it so hard? I'm trying to give you our money. I'm going to call the local location manager and see if they can help or at the very least give me a phone # to corporate. If this doesn't get resolved I'm going to have to go to the competitor that I have used before at a higher price because they made the tax exempt...

I experienced some of the absolute worst professionalism and customer service this evening. I had initially called and ordered, trying to use a coupon code that was emailed to me. The woman who answered the phone didn’t know how to input it but I could hear another employee in the back rudely yelling that I can’t use the coupon because it is online only. I explained that I had tried to order online but the system wouldn’t let me order. I kept getting rude feedback from some employee in the back. I told them to go ahead and cancel the order and I would wait to order online (since they were putting forth no effort to help me). After about an hour(!) of trying to order online, my husband immediately called to make a small change to the order placed (a change that the online system wouldn’t allow us to make). Someone answered, then set the phone down. We could hear people talking/laughing in the back and we kept asking “hello?” but never got an answer. After 4-5min of this, we called again and made the request. The person said “your pizza was just put in the oven. There’s nothing we can do now”. We explained that we tried to call before the pizza was put in the oven, but someone answered then put the phone down. They irritatedly said there’s still nothing they can do. At this point we cancelled our order. Despite spending about an hour and a half trying to make this order, it wasn’t worth it. I’m just so frustrated by this whole experience. So many things went wrong. I very very rarely make negative reviews but I draw the line at unprofessional, rude, and unhelpful employees amidst their...