Marco's Pizza — Restaurant in Wildwood

I have always rated this business five stars, considering the exceptional service and consistently delicious food. However, during my recent visit, I witnessed something far removed from the standard of professionalism I have come to expect.

While waiting for a pizza for my parents, I was taken aback by an unprofessional rant from what I later learned was the general manager, directed towards an employee on the floor. This confrontation occurred in full view of customers rather than in a private setting, and it was disheartening to see the embarrassment on the employee’s face. She appeared visibly upset, almost on the verge of tears, and I found myself cringing for her.

It is crucial for the owner, especially if this is a franchise, to understand that the general manager may benefit from further training on employee interactions and the importance of handling criticisms behind closed doors. Regardless of whether the young employee, whom I wish I could have identified but was too shocked to ask for her name, deserved the reprimand, the manner and setting in which it was delivered was completely inappropriate. I recall she had blonde hair and a nose ring, but her embarrassment is what I will remember most.

This incident was troubling, and it has unfortunately changed my perception of this establishment. I sincerely hope the general manager reflects on this encounter and adjusts his approach for the sake of his team and the overall environment. Despite this one troubling experience, I truly believe in the quality of this business and its potential to offer the excellent atmosphere I have...

Ok, To be fair this is our Marco's by this i mean the one closest to our home and the one we eat at atleast 2-3 a month- Me and my family was there Saturday evening and found an unusual situation at our favorite pizza place- I am not against people who dye's their hair Green, I but must say either this young lady was having a bad day or maybe something was wrong in her personal life- but customers don't know this, but they do know when a person is being very rude and that's putting it lightly... After she noticed we asked for the manager she started throwing her ice scoop and slamming the ice door while getting ice for cups we asked for... the Manager was very professional and descalated the situation and apologized to my wife for the way her co-worker was acting... Then Mikey was describing her displeasure in front of us to another worker who had came up from the kitchen... This does not hinder me coming to my favorite pizza place, but just wanted to let Mikey know we prayed for her that evening and hope everything is...

They don't know what customer service is ordered alittle over a month ago Waited for my pizza an hour after pizza was on the road still no pizza no discount no offer of future something. A week ago took 40 minutes to get a pizza on the road i Called was hung up on were busy called back passed hung up on alled back got someone i guess she has never had a upset passed off customer that just spent 50.00 in their business i showed up since the manager refused to get on the phone , I get it your busy but you take care of customers as they come and if there is a screw up like order being on the road for over 40 mins Instead of understanding and being appogolic manager had me tresspassed and my family now refuses to order from them as well and a few friends when you treat customers wrong and lose business maybe you will understand the customer issues instead of making it about you and your...