Burger King — Restaurant in Willis

I want to preface this with I have been to this location serval times with NO ISSUES at varying times throughout the day. I have been treated with nothing but KINDNESS each and every time.

Yesterday I went to this location around 2:30 yesterday afternoon (September 14) 9614 Fm 1097 Rd, Willis, TX 77318. Upon my entry, we were greeted after the woman at the register who I assume was a supervisor told a staff member arriving on shift their duties then greeted us. She was a short Hispanic woman and I believe her name was Sam (she was also not wearing a name tag). Initially, everything was fine and I placed my order. I was with my friend and ordered 2 Whoppers, 1 medium fries, and 2 cini minis. In my hand, I had cash and a coupon visible. I then told her I had a coupon for the order. She then informed me that I could not apply said coupon (for a BOGO Whopper) because I ordered a 2 for $6, which I never said nor was asked if that was what I wanted/ meant to say. I then said well I don't understand why it could not be applied, to which she said she was not able to void the ticket. I know this is not true because I work and have worked in the restaurant industry as well as my friend and I have ordered with coupons in the togo window and never had a problem before after saying I had a coupon once I placed my order. My friend then told her to start over or start a new ticket if this was the case. The woman made a face and toke out her phone and just subtracted the coupon from the order. I paid in cash and never received a receipt. Once my food was ready she did not give me the fries I had ordered. I told her this and she said that I could not get them since they were not a part of a coupon. I then asked that I thought I could add a side of fries to my order which is what I had thought I had ordered and paid for. She rolled her eyes at me and gave me a small fries. I then asked if I could get a receipt for my order since I did not get one. The women said I could not since her drawer would be short due to my transaction. She even went as far as to show me her computer. My friend then went up to get a receipt for the store number that had a voided BBQ sauce on it. We left after that. The whole time we were there the restaurant was dirty, hot as if the AC was not on, and the ketchup was out. Like I said I have worked in a restaurant before (several even and currently) so I understand how they are supposed to run. I am HIGHLY disappointed in my experience and truly hope she is not a manager or supervisor because she deserves to be fired for that behavior and rudeness. I cannot imagine that way she treats her staff and runs her restaurant if that is how we were treated.

UPDATE* I contacted the cooperate staff and it toke TWO MONTHS for an answer to which I was only told the lady was fired and the situation was handled. NO compensation for my time or effort wasted trying to make the experience better for others and alerting the district manager to the behavior allowed to be elicited by a supposed manager. I still refuse to go to the location and all Burger Kings...

I had a bad experience here. I ate in the restaurant and it was filled with flies. Gross! I know so I filled out their survey to let them know and got a code for free Whopper but when I tried to use it in the drive thru they made me sit there while they tried to see if I "actually" filled out the survey? I sat there for a while and Julie came back and said I did not fill out the survey and I could pay full price for my meal. Yes she was rude but I tried to explain to her BK gave me a code for the completed survey and I pointed it out on the receipt . She said no people try to scam them all the time and I did not take the survey! I let Julie know I would give her another chance to make it right before I left because I did take the survey and she rolled her eyes at me. I don't need a free hamburger and I'm certainly not going to allow Julie to treat me like a thief by going back to this location. Obviously this location is under poor management and employees have not been trained in company policy. I guess that also explains why its dirty inside and has a fly problem. I can't say I have ever felt more unappreciated and disrespected as a customer than this visit with Julie at the Willis BK where you obviously can't "Have It Your Way". Nope!...

Contemplated the 2 star rating only because it seems that there's usually something off each visit, but attribute it to management... every time I've stopped when traveling through the area, an original chicken sandwich... a few times they've been out (ordering issue), but this most recent visit I ask for the #8, Original Chicken Sandwich, the only thing I ever get there & they give me my bag that's got a spicy chicken sandwich... I drive around to the drive thru again & let them know I had ordered by the number & the name & received the wrong sandwich, they said to drive on to the window & then because even though I asked for the number & name of it that because I said no tomatoes they assumed I wanted the spicy one... they gave me the sandwich I ordered & told me it doesn't come with tomatoes is why they thought I wanted the spicy one... training issue... The kids at the window are always nice & make sure to give condiments to your liking, so just know it's definitely worth the stop if you enjoy Burger King but be very specific about your order & check it before you...