Pizza Hut — Restaurant in Willow Park

There’s days where this place is slow. Times are tough and the work here isn’t for everyone. Most of the time you’re gonna get it on time though, and it’ll taste pretty good. If you ever have an issue or it’s real late you’re likely to get a refund plus a credit under your number.

I’ve been a driver here since 2016 (on and off, thru college and moving around different areas) and I will say I try very hard. Or I guess I don’t have to try, I and many others here do care very much about getting this food to you fast. I’ve lived in this area since ‘98 when I was 2 years old so I treat everyone around here especially like a good neighbor. I do the most I can possibly do as do many here. So try and keep in mind that things happen, sometimes drivers can’t come to work and sometimes insiders have the same problem, just like any other job. If you have any problems it wasn’t out of laziness or malice etc. And as I’ve said if you have any problems just let us know and we will fix those problems, I will fix those problems.

Also just one note and I guess small complaint: the drivers don’t get that full $4.49 delivery fee. We just started getting $1.50 per delivery up from the standard always had been $1.25 (cause the gas prices basically tripled in not even 2 years). I know it might say on the website “delivery fee is not a tip” but I wish it would say “delivery drivers receive $1.50 out of the $4.49 delivery fee”.

Anyways, I work and close Wednesday-Saturday so if you’re calling late you’re likely to get ahold of me or at the very least if you’re calling or ordering online you’re very likely to get me. And I’ll make sure you only get the best service. If mistakes are made I’ll make sure you’re compensated.

Sincerely, your local Pizza Hut...

Please do not order from here. When a mistake was made on their end of giving the delivery guy our carry out pizza, the young man who was the manager would not come talk to me, only did so through their cashier after I asked to talk to him two times. I understand accidents happen, but I asked if they could just refund us since my family was waiting, they said no and offered to make a new one which would take 20 minutes. The manager then said through the cashier that they called the delivery guy to bring it back. I figured he was close. We waited 20 minutes until we received our pizza. I then asked again to speak to manager to see if there was anything they could do, and he still would not come talk to me but said through the cashier there was nothing that could be done since it was already paid for. Unfortunately we went to Pizza Hut for the very reason of having a quick service, only to spend a total of 1 hr and 10 minutes total: driving to Pizza Hut, waiting 20 minutes, and then driving home. Please do not go, the level of disrespect from a manager to not even make an effort to make things right...

I'm tired of my order taking more than an hour and arriving cold. Nothing like cold greasy pizza. This time the order was outsourced to Door Dash for delivery and I could track the delivery person driving all over the place before delivering to me. It's simple.....pizza needs to arrive fresh and warm. If you can't produce that, don't offer the service. This is not new, and I always end up giving them another chance..... but I'm done with this location. Mr Jims and Domino's it is.

Edit: manager contacted me and pretty much stated that they are not responsible for door dash, which they hired to do the delivery. Go figure, they blamed it on the service provider they hired to do the work they can't do. This Pizza Hut is useless. Changing managers constantly is not fixing the problem. Domino's Pizza is opening in Aledo, so I will get warm pizzas from them.

Edit: Domino's opened a new location at 1187 and pizza arrives on time a very warm, almost hot to touch. Bye...