The Paisley Heart — Local services in Annetta North

Update:

In response to Owner response, A few facts I want to make crystal clear:

1. I did email your staff on March 21, 2025, time stamp of 7:42 am regarding my order, stating I was a first time customer, unaware of your policy and I didn’t understand the final sale policy on the discount applied. Despite the fact that your email system sends an auto-response that all emails will be answered “ASAP and even outside business hours”, I NEVER received a response. NO ONE ever responded to me. Radio silence. So you’re absolutely wrong in stating I did not email first to try to resolve the issue prior to leaving a review.

2. There was nothing explicit on my invoice regarding final sale or on the website regarding final sales on promo codes. If it were then I would not have spent (and wasted) $20 to ship the items back.

3. My review is simply that, my unsatisfactory experience with your boutique and lack of customer service.

4. I am not the only one who provided a 1 star review- you had one last year with another customer with a similar experience. Your statement of mine being the only one in 11 years of business is completely inaccurate.

I don’t appreciate your implication that I’m not being truthful. I am not “blasting” your business but simply making others aware of my experience. I have the right to rate my experience with your business and I unashamedly did so. I spent a good amount of money as a new customer and that seems to mean nothing to your staff, to the point I received no response to my email and a hasty response to my review rating. That’s entirely on you.

I stand by my 1 star review and the response, or lack thereof, received by your business only further solidifies the 1 star rating.

Shoppers beware. I made the mistake of ordering from this online boutique. I’m a Texas native and want to support local business. Since I was a first time patron, I decided to take advantage of the 20% discount offered by the site to new customers. I ordered several pieces, all at full price, no sale items. I applied the 20% discount offered. After receiving the items, I tried them on immediately the day they arrived. Several items did not fit so I returned them the very next day. I paid over $20 to ship the items back. I received a notice from the boutique that all of the items I returned were ineligible for return since the 20% new customer discount was applied. I was given the option to either have them returned to me (less shipping cost) or they would be donated.

I have never shopped anywhere, local or chain store where items were considered “final sale” when a discount was applied. Again, none of the items I purchased were on sale or out of season. There was no notice given that if a discount was applied that the purchased items would be ineligible for return or I would have never purchased in the first place. I would have not taken that risk from a store I have never purchased from previously.

It’s unfortunate as it seems to be a great small business from my home state with cute clothing. However, it’s clear they don’t value their customers with a policy like this. For that reason, I will not be a returning customer and felt it was only right to warn other potential shoppers so that no one else falls victim to this outrageous policy. It’s unprofessional and just...

I can’t say enough good things about Paisley Heart Boutique—she is always staying ahead of the fashion curve without breaking the bank! This little gem of a small business is always spot-on with the latest trends, from boho-chic dresses to those must-have accessories that turn heads. Every piece feels thoughtfully curated, like the owner has a sixth sense for what we’ll all be obsessed with next season. What truly sets this place apart is the heart behind it. The owner pours every ounce of passion into this boutique, and it shows in the world-class customer service. Whether it’s a quick style tip via chat or helping track down that perfect fit, she treats you like family. Oh, and did I mention the free shipping on orders over $50? Game-changer for impulse buys that arrive lightning-fast and beautifully packaged. She’s an absolute gem who’s built something truly incredible here—a business that’s not just about clothes, but about making you feel confident and fabulous. If you’re not shopping here yet, what are you waiting for? Highly recommend—I’ll be back...

I order from The Paisley Heart a LOT! Located in Fort Worth, they won chamber of commerce BEST SMALL BUSINESS AWARD a few years ago. They've grown a lot since then, known for their Great customer service & lightning fast, usually FREE shipping... and the CUTEST most comfortable stylish clothes!! I have visited the warehouse and wow, what a fun, hardworking group of ladies that care about their customers! Love the website and they have a user friendly PHONE APP too! Lots of frequent specials so be on the look out. I like to watch their real time videos modeling each item on facebook called The Paisley Heart Select VIP group. I don't worry if something doesn't fit, they are great about...